Marketing Executive Encore IDN

Descripción del empleo

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Description

CORE WORK ACTIVITIES

Meet each TNS personally to deliver the premium gift

Introduce Encore program to all TNS guests for purchase

Sell Encore packages to TNS guests who choose to purchase

Complete all necessary documentation for the program including Encore purchases and other tracking as required

Maintain minimum production standards for Encore Program

Other duties and assigned tasks as required

Position involves sitting, standing, and /or walking 

Processing of paperwork and computer data requires visual observation

Ability to communicate clearly and concisely

Key Performance Indicators
(Note that specific targets may vary accordingly to current business strategy):

Associate will be monitored twice a period and must achieve 90% proficiency.

Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.

Associate must not exceed 8 hours per tour.

Associate must not fall below a 55% gross book to show rate in a given period.

Associate's productivity should not fall below other standards as defined by management.

Verify all packages sold by the Australian Call Centre Telemarketing unit

Undertake administrative process of packages where applicable

Activate current open dated pipeline of packages into available dates and tour slots

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Analytical Skills

Learning

Administration

Telephone Operations

Interpersonal Skills

Diversity Relations

Customer Service Orientation

Teamwork

Interpersonal Skills

Influence

Communications

Telephone Etiquette Skills

Listening

Communication

English Language Proficiency

Applied Reading

Personal Attributes

Integrity

Positive Demeanor

Dependability

Stress Tolerance

Adaptability/Flexibility

Presentation

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture