Product Technician

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Product Technician AND Product Engineer Purpose of the Product Engineer function is to contribute to revenue optimization and achieving/maintaining high partner (MNO) satisfaction by providing consultancy and support for ongoing and future monetization projects. Before commercial launch, a project team provides insights based on their knowledge of competitors, market, and A2P fraud scenarios. After a commercial launch of a project, Product Engineers attend requests from internal and external stakeholders and ensure each project's full monetization potential. Quality service is a top priority.

Responsibilities:
• Monitoring A2P traffic trends in our firewall deployments, making sure all technical and commercially agreed terms are met, and problem-solving around issues that may arise
• Post-deployment, develop strong 'In Life' and commercial partnerships with MNO Business Owners.
• Maximize untapped revenue streams which emerge as a consequence of conducting deep targeted traffic analysis.
• Write financial/ activity reports on the fly to dive deep into trend irregularities and establish what is driving anomalist traffic activity.
• Act as a facilitator and data specialist to MNO business owners and their technical teams.
• Proactively help drive and increase Customer's revenues based on trends and anomalies identified by the analytics reporting.
• Design and implement intelligent rule-based analytics to detect, alert, and eliminate non-revenue-generated SMS traffic.
• Carry out regular Trend analysis on A2P traffic, looking for an activity that would not be aligned with seasonal characteristics, growth patterns, and established trends.
• Convene customer reviews and regularly present dynamic and real-time data analysis reporting.
• Support the initial "audit" process when we deploy our solution to new customers.
• Carry out daily checks to minimize revenue leakage and report on the same.
• The ability to work with MNO & Aggregators to resolve billing discrepancies transparently with support. Qualifications
• MSc Qualification in Analytics/Mathematics/Computer Systems.
• Minimum 2-3 years of experience in a related field/role (e.g., Business Analyst/Analytics).
• Good commercial acumen and previous experience working directly with Business Owners.
• Ability to analyze and translate data into business propositions enabling customers to drive their revenue targets.
• Experience designing and generating detailed reporting and real-time Dashboard components adhering to best practices and leading industry standards.
• Strong MS Excel competency.
• Competent in working with figures and spreadsheets.
• Previous experience in designing and implementing rule-based techniques.
• A strong understanding of the SMS business is an advantage.
• Previous exposure to ELK stack (ElasticSearch, Logstashand Kibana) is an advantage.
• Previous experience in solving customers' escalations is an advantage.
• Technical and Business Background preferred. When you become a part of Infobip you can expect: Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.Connect globally – Work with people from all over the world. We put the “global” in globalization.Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

About Us

Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!

Join the Infobip team!

If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.