Reservations Admin & Marketing Coordinator - Luxury Villa (Ubud) HYBRID

A luxurious and exclusive villa located in the serene and picturesque area of Ubud, Bali offering an exceptional blend of luxury, comfort, and authentic Balinese charm, is looking for a Reservations and Marketing Coordinator to join their team immediately.

The ideal candidate will be someone who has a strong experience in reservations management and marketing within the hospitality industry. You should have excellent organisational skills and attention to detail, with a proven ability to manage booking systems and customer enquiries efficiently. The candidate should also demonstrate creativity and proficiency in developing and executing marketing strategies, including social media and digital marketing.

Requirements :

- Open for local candidates.
- Minimum of two years of experience in the same or a similar position in a luxury resort, villa, or hotel.
- Bachelor's Degree in Hospitality, Hotel Management, or a related field.
- Exceptional communication skills and a positive attitude.
- Excellent English speaking and writing skills.
- Knowledge of current trends in hospitality and e-commerce.
- Meticulous, result-driven, organised, and detail-oriented person.
- Exceptional team member with innovative problem-solving skills.
- Proficiency in using reservation systems and hospitality management software.
- Strong understanding of marketing principles and strategies within the hospitality industry.
- Ability to manage multiple tasks and projects simultaneously while maintaining high standards of work.
- Customer-service oriented with a passion for creating exceptional guest experiences.
- Strong networking skills and the ability to build relationships with clients and partners.
- Flexibility to work weekends, holidays, and evenings as required.
- Strong analytical skills and the ability to use data to inform marketing and reservation strategies.
- Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities :

Reservations

- Assist the Villa Manager with development and implementation of a clear and concise communication system with all potential guests.
- This includes the provision of prompt and accurate information in the initial reservation enquiries stage.
- Following confirmation of booking all relevant details are forwarded on pre-arrival to guests to ensure any queries or specific conditions relevant to the guests stay are communicated clearly in a timely manner.
- Respond promptly to all guest requests or enquiries throughout their villa stay.
- Following guest checkout ensure assessment of guest stay and experience is discussed with Villa Manager and details recorded in guest records.
- Ensure follow up communication is sent in an agreed time frame to guests and any feedback is addressed immediately.
- To assist in day to day monitoring and management of the booking calendar.
- Assist with monitoring and managing OTA listings and channel manager.
- Develop relationships with offline travel agents and OTA channels.
- Assist with analysis of reservation and occupancy date, market comparison and trend analysis.
- Manage and update the database and customer relationship management systems (CRM).
- Assist in maintenance of up to date guest records.

Marketing

- Assist in conducting market research to identify the target audience’s needs, competition, and trends to help in creating marketing strategies and plans.
- Assist in monitoring marketing campaign’s progress and results to gather data to improve performance.
- Assist in monitoring all social media platforms for trending news, ideas and feedback.
- Assist in creating and updating content on multiple platforms, including website, social media accounts, blogs and email.

Benefits:

Salary according to experience + BPJS + Service Charge