We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band: 6 / Grade G (Starting salary from IDR 12,289,750 to IDR 17,556,630, per month)
Location : Jakarta, Indonesia
Department : Teaching
Contract Type: Fixed Term Contract, 2 years
Closing Date: Wednesday, 26th June 2024- 23:59 Malaysia Time (GMT +8)
Role Purpose:
The British Council’s English and Examinations Strategic Business Unit (E&E) includes a significant business client base. It is part of our commercial strategy moving forward for the evolving Corporate English Solutions division to professionalise and develop our approach and to grow this income stream. CES Sales and Account Managers (SAMs) will be responsible for activity within a clearly defined territory. They will play a key role in supporting and driving the commercial growth of sales to corporate clients in that territory by: Contributing to commercial planning. Identifying and connecting with potential new clients (prospecting). Partnering with them to design and sell solutions that combine products from our English Language, Professional Skills and Assessment portfolio. Working closely with teaching centres and other business units to create proposals and pricing. Maintain and manage client relationships to ensure excellent customer experience and retain business. Capture and manage data to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business (business data and intelligence). Main accountabilities but not limited to the following:
Commercial planning and business delivery
Works with key stakeholders within a defined territory to shape commercial strategy and targets. Identifies key areas of focus within a territory (e.g. target geographies, industries, channels and product opportunities). Works with country and regional leadership to inform resourcing and budgetary decisions. Business Development
Contributes to activity that generates awareness of the British Council’s Corporate Solutions portfolio, including attending and potentially organizing events. Supports Business Development Executive by developing clear prospect profiles for the territory. Works with country and regional marketing teams to support any marketing activity or campaigns that support corporate sales. Achieve sales targets
Responds to Qualified Opportunities that have been assigned within the Service Level Agreement. Identifies and records the client’s needs and business units involved with delivery (e.g. Teaching Centres). Works with key stakeholders in the relevant business unit(s) to develop client proposals Uses global pricing tools to set pricing, negotiating within agreed margins where required. Actively manages relationships with potential clients to deliver sales success. Provides qualitative feedback on wins/losses and lead quality to drive continuous improvement. Account Management
Takes active steps to maintain ongoing relationships with corporate clients in order to retain and where possible, grow business. Undertakes post-delivery evaluation with clients to identify areas of improvement and future opportunities. Business data and intelligence
Captures and manages client data in CRM and other business systems. Responds to CRM workflows relating to Opportunities that have been assigned. Present regular and accurate reports on sales activity (pipeline, conversion, revenue vs target) . Review data sources with colleagues to identify opportunities to improve performance. Managing self and others
Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards. Role specific knowledge and experience:
Essential
3+ years of customer management experience Familiarity with Salesforce or use of similar CRM Proficiency in Microsoft office programs Desirable
Sales related experience in large sectors (e.g government, higher education, financial services, media, pharmaceuticals tourism etc) Requirements:
Preferably candidates who are doing corporate sales/ business development with experience in large client account management. Must be native speaker - Local language (e.g. Bahasa Indonesian) at C1 level for speaking and writing. English level at C1 speaking and writing. University degree or equivalent in a relevant subject or discipline. Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
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