Sr Tech Svc Specialist

Your Role at Cabot

Oversees activities of a group of technical specialists providing existing product support to Sales and Cabot current and prospective customers. 

How You Will Make an Impact

• Manages activities of Technical Sales support staff ensuring customer satisfaction in terms of product information, advice, and resolution of product issues
• Act as connector between market expectation and Cabot capabilities by constant discussion with Cabot R&D team
• Plans and organizes resources to ensure appropriate coverage and participation in account visits with Sales team
• Works closely with our R&D lab and regional tech service teams to share the customer queries, obtain technical advice from internal R&D teams and share back with customer
• Supports business development activities with our business development team to understand applications, demonstrate the value of Cabot products in those applications and help to win the business
• Facilitates introduction of new products or grades, negotiating quality specifications by overseeing customer trials and obtaining technical approvals. Ensures resolution of product problems.
• Supports efforts to implement and maintain the requirements of technical specification, as applicable to the site/region

What You Will Bring to Cabot

• Employee Management. Ability to employ resources with right skills and provide direction, coaching and development to facilitate success of staff in delivering positive results
• Team Leadership. Ability to mobilize, support and guide the collective group of individuals towards achievement of objectives in a manner that fits with the Company’s values and standards of excellence
• Technical Excellence. Knowledgeable about Cabot’s technical capabilities
• Technical Product and Process Knowledge. Knowledge and capabilities to be recognized as credible advisor in the manufacturing technology, implementation and stewardship
• Communication, Presentation & Engagement. Ability to engage with others in a manner that is relevant, timely and appropriate to the environment
• Problem Solving . Applies analytical thinking to identify causes of and identify potential solutions to problems. Able to be innovative in identifying new solutions