Staff Contact Center Service and Sales Representative Banking

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If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Wealth and Personal Banking, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Staff Contact Center Service and Sales Representative Banking.

Responsibilities:

Trained to handle contacts from customers across multiple products and propositions, has career progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor peers to achieve the same. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

Qualifications

To be successful in this role, you should meet the following requirements:

• Male or Female.
• Have education standard to at least bachelor degree and be of a legal working age.
• Proficient in language(s) required by the process.
• Open to working flexible shifting schedules.
• Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations.
• Wants to do a good job, concerned about getting it right for the customer and checks everything is in order.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages and specialized applications.
• Excellent communication skills and is polite and friendly at all times.
• Displays patience and empathy.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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