Technical Service Engineer

icon briefcase Jenis Pekerjaan : Full-Time

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Deskripsi Pekerjaan - Technical Service Engineer

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Technical Service Engineer

Apply locations Karawang, JB Bekasi, JB time type Full time posted on Posted Yesterday job requisition id R0160548

Key Responsibilities / Accountabilities:

  • Provide technical support to clinical coordinator and marketing team in trials and installation
  • Working as a team with sales service to increase product penetration.
  • Identified new and follow up any potential business opportunities
  • Assist customer service with technical clarification of customer order
  • Ensure all service carry out on time and efficient
  • Educate staff in the hospital in maintenance of our machine
  • Provide technical support for design of HD room
  • Maintain database on all equipment including trial and loan machine
  • A service report to be completed for installation, repair and maintenance tasks
  • Enter all service report into technical service database and hardcopy be filled on regular basis
  • Other projects those may assign by Direct Superior
  • Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
  • Obey the Fresenius Medical Care Compliance and Company Regulation

Competencies (attitude, skills, typical qualifications and experience): 

Education and Experience

  • Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering
  • Have active Professional License as Electromedics (STR) is a plus
  • Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates
  • Wiling to place in any area where the company operates and needs

Competencies

  • Core Competencies refer to FME Company Values
    • Collaborative : means that we know how to work together for our shared purpose and to achieve our goals as one company
    • Excellent : means that we continuously drive quality and progress to lead the business into a successful future
    • Proactive : means that we are good at taking the initiative to make an impact with our work
    • Reliable : means that we are a trusted companion to our patients, partners and colleagues
  • Technical Competencies:
    • Engineering Technical Skill : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
    • Project Management:  Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
    • Customer Service Management:  The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
    • Resource Management:  The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
  • General Competencies:
    • Continuous Learning:  Show the great willingness to receive knowledge & skills for effectiveness of work
    • Commit to the Organizational Ethic:  Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
    • Administration, Planning & Organizing:  Implement the process of operational administration, reporting and document management regarding operational process in working unit.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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