Salesforce Administrator

Location: Melbourne CBD

Vacancy Type: Full Time

Job reference: 494511

Are you seeking a role that will allow you to use your extraordinary IT experience? If so, this is your job.

Reporting to the Digital Applications Manager the primary responsibility of the Salesforce Administrator role is to provide support and maintain the Salesforce platform as well as work with various teams to gather requirements and make recommendations as required.

The position will play an integral part of Application Delivery Team, executing day-to-day configuration, support, maintenance and ensuring that we are maximizing the efficiencies and capitalizing on the full features and benefits of Salesforce.

The Administrator will work closely with the technical and business leaders to design and implement enhancements and maintenance to meet the current needs of the business as well as anticipating our company's increasing scale and growth.

To be successful in this role you'll share Yooralla’s values and have:

Key Responsibilities Specific Role Responsibilities

• Handle all Salesforce administrative functions for user account and profile management including object data security and visibility, permission sets, role hierarchy, page layouts, etc.
• Complete hands-on technical delivery including Salesforce configurations, coding, customisation, integrations and deployments.
• Build reports and dashboards, workflows and other day to day system administration tasks.
• Actively manage the support queue, ensuring resolution of all tickets.
• Perform all regular, periodic maintenance tasks, including user audits, security updates, data backups, event monitoring etc…
• Actively participate within scrum teams to continuously improve and uplift our Salesforce capability.
• Maintain the solutions in Salesforce and packages / products (e.g. Pardot, Skedulo, Docusign etc.)
• Work with the Operations, Community and Shared service teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements.
• Support the Digital Applications Manager and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives
• Provide guidance & training to improve adoption of solution components across the organisation
• Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards
• Oversight of vendors completing BAU maintenance, deployments, administration activities and enhancements to ensure they are delivering expected outcomes in line with Yooralla standards and policies

Mandatory Requirements

• Current National Police Record Check
• International Police Check (if required)
• Current driver's licence to drive in Australia (if required)

Qualifications

• A tertiary qualification (in an information management or business related discipline) Salesforce Admin certification preferred.

Professional Experience

• 3+ years of experience in a similar Salesforce Technical position
• Strong understanding of Salesforce best practices and functionality
• Previous experience with Sales & Service Cloud, CPQ, Marketing Cloud
• Demonstrated experience gathering and documenting business requirements
• High level of experience with Automation Workflows, Visual Flows and Process Builder
• Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other features of intermediate-advanced complexity (using Lightning Experience)
• Advanced experience with Dataloader/XL Connector/WorkbenchDemonstrated experience of effectively managing vendors;
• Experience with integration tools like Jitterbit or Mulesoft
• Demonstrated understanding of industry and product trends and capabilities;

Key Knowledge Areas

• DevOps experience including use of tools to support CI/CD pipeline
• Experience with Confluence, Jira and Scrum/Agile working methodologies
• Well-developed analytical, problem solving and decision-making abilities (a solution-oriented mindset and approach to problem solving)
• The ability to run workshops, gather requirements and turn these requirements into technical specifications

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply .

Advertised: 28 Mar 2024 AUS Eastern Daylight Time
Applications close: 27 Apr 2024 AUS Eastern Standard Time

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