CRM Executive/Senior Executive

Take your career to the next level in the luxury beauty and fragrance industry. Join Parfums Christian Dior and become part of a prestigious global brand. As part of the LVMH family, you’ll have the opportunity to showcase your talent and contribute to our dedication to excellence.

Parfums Christian Dior

Parfums Christian Dior embodies the unique spirit of the founding 'couturier-perfumer' with a focus on excellence, creativity, and expertise. Our open and highly focused collective thrives on creativity, passion, and a rich heritage, constantly reinventing the Dior style through revolutionary perfumes, daring makeup, and innovative skincare. We are more than a luxury fashion beauty House; we are Designers of Dreams, creating transformative experiences that go beyond the ordinary. At Parfums Christian Dior, every individual contributes to shaping the unparalleled world of beauty, where dreams become reality, and creativity knows no bounds.

Founded in 1946, the House of Dior, under the visionary Christian Dior, revolutionised ladies' style with the iconic New Look in 1947. This timeless innovation extended to fragrance with Miss Dior, marking the beginning of a brand that pioneered the concept of global beauty. Today, the legacy is upheld by dedicated leaders like Francis Kurkdjian and Peter Philips, continuing Christian Dior's perfectionism. Our worldwide renown is complemented by captivating muses such as Charlize Theron, Natalie Portman, and Robert Pattinson, making every creation a testament to the enduring allure of Parfums Christian Dior.

Job Description

The incumbent will be responsible for all CRM activities for Indonesia. This includes analyzing, monitoring, implementing, and reporting on Dior's Customer Relationship Management programs and initiatives while continually striving to increase the efficiency of these programs to improve results.

Main Responsibilities

DATA ANALYZING & MONITORING

• Track and report CRM KPIs monthly to help the sales team, training team, and store managers be aware of their performance and take action to achieve CRM goals.
• Analyze data to develop new tactical mechanisms (e.g. Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.

DATABASE MANAGEMENT

• Work with Beauty Consultants and Retail team to ensure proper update of client information.
• Ensure proper client migration (POS assignment, BC assignment) should any changes such as store closure, store opening, or transfer of BCs occur.

CLIENT COMMUNICATION / GIFTS MANAGMENT

• Execute communication campaigns that support overall brand goals and product launch/animation objectives.
• Oversee, implement, and track gifting and samples (gift and samples), including forecasting and proper allocation to stores.

CLIENT ENGAGEMENT EVENTS

• Execute in-store client events to drive retention and increase overall client average spend.
• Initiate and run client events, which can help to enhance clients’ overall brand love.
• Work with the product marketing team to communicate events that support the overall product campaign objective (e.g., recruit existing non-skin clients for skincare).

OTHERS

• Work on prospect recruitment through setting clear objectives with retail team for each animation.
• Work with Retail Team to ensure proper roll out of Dior Satisfaction Meter to all stores.
• Ensure proper handling of customer complaints and service recovery.
• Launching CRM driven initiatives locally.
• Manage budget relating to CRM activities.

Qualifications

Your skills and experience

• Qualified University/College degree
• Proficient in English and Bahasa Indonesia
• Proficient in Microsoft Office 365 (Excel, PowerPoint, Word, Outlook)
• Min 2 years experience in CRM/Marketing
• Hands on experience with CRM software/ system is preferred
• Prior internships in the luxury brands industry is preferred
• Strong analytical and problem-solving skills

Additional Information

Join us
Be part of the legacy of LVMH and Christian Dior, and join us in shaping the future of beauty and fragrance.

Parfums Christian Dior is an equal opportunity employer, embracing diversity and encouraging candidates from all backgrounds to apply.