• Action oriented demonstrated enthusiasm, drive and determination to get ahead and pursue goals energetically;
• Adaptability “shows awareness for own strengths and weaknesses; works comfortably in uncertain condition with no or little direction and information; accepts new ideas and supports changes initiatives; adapts or changes own views or behaviours to changing circumstance; is able to identify own developmental needs and seeks opportunities to improve; is able to absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situation.
• Communication encourages throughout the organization;
• Customer focus/quality focuses on identifying and meeting customers needs by taking their interests and complaints seriously;
• Integrity acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through own actions; maintains confidentiality and upholds agreements made with others.
• Generates activity and seeks new challenges to improve work performance; demonstrate and optimistic outlook and recovers quickly from failure.
• Makes sound decisions quickly under pressure; takes calculated risks based on adequate information and analysis; makes a rational detailed judgment on the basis of all available information.
• To record guest’s complaints and solutions, together with all problems regarding personnel and equipment, and report them to the Hotel Manager or General Manager.
• Develops and maintains a detailed department operations manual that reflects policies and procedures, work processes and standards of performance within the division. Ensures annual review to accurately reflect any changes.
• Responsible for preparing the annual food and beverage business plan ensuring divisional objectives fully address business objectives of the hotel and needs of employees. • Monitors & organizes monthly basis F&B lost & breakage report from Chief Steward. And take necessary action to reduce any losing of equipment.
Work ExperienceGraduate from reputable University
Good Communication skill
Understanding local labor law & UUCK
Able to conduct Coaching & Mentoring
Certified in HR management would be an advantage
BenefitsTeam spirit
• An organised and thorough approach
• Manually skilled
• Speed and efficiency
• Adaptability and good listening skills
• Good observational skills • Good managerial, presentation and motivational skills • Self-confidence and optimistic outlook • Initiative
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