RESERVATION AGENT - Hiring Immediately

We are looking to hire a remarkable RESERVATION AGENT to join our high calibre team at MERCURE in Jakarta Raya.
Growing your career as a Full Time RESERVATION AGENT is a fantastic opportunity to develop exceptional skills.
If you are strong in adaptability, creativity and have the right mindset for the job, then apply for the position of RESERVATION AGENT at MERCURE today!

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests 
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Work Experience

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Benefits

• Opportunity to work with international employee.
• An opportunity to develop your career at Accor
• Opportunity to join development Program.
• A Bienvenue Card – offering a special rate for our employee.

Benefits of working as a RESERVATION AGENT in Jakarta Raya:

● Learning opportunities
● Opportunities to grow
● Attractive package