Sales Manager (Luxury Automotive)

Our client is a luxury automotive company in Indonesia.

The position is responsible for leading and managing the sales team to achieve sales targets and deliver an exceptional customer experience. This role involves overseeing a team of Sales Consultants, driving sales performance, and fostering a customer-centric environment. The Sales Manager will develop and implement sales strategies, ensure high levels of customer satisfaction, and contribute to the overall success of the luxury automotive dealership.

Key Responsibilities:

1. Sales Strategy and Performance:

• Develop and execute effective sales strategies to achieve monthly and annual sales targets.
• Monitor and analyze sales performance, providing guidance and support to Sales Consultants to meet or exceed sales goals.
• Conduct regular sales meetings to review performance, share best practices, and motivate the sales team.

2. Team Leadership and Development:

• Recruit, train, and mentor Sales Consultants, ensuring they have the skills and knowledge to succeed.
• Set clear performance expectations and provide ongoing feedback and coaching to team members.
• Foster a positive and collaborative team environment that promotes high levels of engagement and motivation.

3. Customer Relationship Management:

• Ensure Sales Consultants build and maintain strong relationships with customers to enhance brand loyalty.
• Oversee the customer journey, ensuring that customers receive detailed information about vehicle features, specifications, and pricing.
• Manage the negotiation and vehicle purchasing process, ensuring a smooth and satisfactory experience for customers.

4. Market Analysis and Sales Opportunities:

• Analyze automotive market trends to identify potential sales opportunities and stay ahead of the competition.
• Develop and implement marketing and promotional activities to attract new customers and retain existing ones.
• Collaborate with the marketing team to create targeted campaigns and events that drive showroom traffic and sales.

5. After-Sales Service:

• Ensure Sales Consultants provide satisfactory after-sales service to maintain long-term customer relationships.
• Address and resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
• Monitor after-sales feedback and implement improvements to enhance the overall customer experience.

6. Reporting and Administration:

• Prepare regular sales reports and forecasts for senior management, highlighting achievements and areas for improvement.
• Maintain accurate records of sales activities, customer interactions, and inventory levels.
• Ensure compliance with company policies, procedures, and industry regulations.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree or professional certification is a plus.
• Proven experience as a Sales Manager or in a similar leadership role within the luxury automotive sector.
• Strong leadership and team management skills, with the ability to inspire and motivate a sales team.
• Excellent communication and interpersonal skills, with a focus on building and maintaining customer relationships.
• In-depth knowledge of luxury vehicle features, specifications, and market trends.
• Strong negotiation and problem-solving skills, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze sales data and market trends to inform strategic decisions.
• Flexibility to work weekends and holidays as needed.