Service Quality Assurance Staff

Service Quality Assurance Staff - BSD

Job Descriptions:

• Conduct Front Liner's service quality monitoring (physical standard, interaction standard, transaction standard) in Customer Care, Office Buildings, Malls, Sport Club, JV/BM, Telemarketing.
• Monitor Front Liners' productivity index.
• Create Report Front Liner performance based on result of SQ Monitoring Result & Productivity Index
  
• Develop Service Improvement area.
  

Job Qualifications:

• Minimum Bachelor's Degree in Computer/Telecommunication Engineering, Management, Administration.
• Minimum 2 years of working experience in related field.
• Excellent communication skills.
• Willing to be placed in BSD City.