Operation Manager GPS Tracking

Responsibilities 
This role will be based in Jakarta. This role will closely support our dealer financing business, and will be responsible for (i) the car GPS monitoring and incidents management; and (ii) collection operations using GPS data. This is a full-time role. The candidate will be required to lead a team to manage the day-to-day GPS operations and work cross-functionally with other operations and business intelligence teams in Indonesia. Key scope will include :

1. Set up, lead and manage a GPS Operations team to run a 6-day workweek operation,  performing the following tasks:
   • Monitor the vehicles tagged with GPS trackers for any non-compliant activities, e.g.  unauthorized uninstallation of GPS trackers.
   • Follow up on any non-compliant activities following the incident management workflow.
   • Serve as the subject matter expert in locating vehicles and/or debtors using both live GPS  location and historical GPS locations.
   • Operate a remote helpdesk to direct debt collection officers on the ground how to locate  the cars and debtors.
2. Work closely with Collection team to ensure the timely locating and repossession of vehicles.
3. Management reporting of key performance metrics

Requirements

• Minimum of 10 years’ total working experience in related field, with minimum 2 years experience in leading GPS operation team. 
• Strong leadership, good critical thinking and ability to manage multiple workstreams.
• Resourceful, able to resolve issues in a timely and efficient manner.
• Comfortable working in a dynamic, fast-paced environment and able to prioritize competing demands
• Capability to converse in both English and Bahasa Indonesia for effective communication with internal stakeholders.
• ⁠Proficient in Google Workspace
• Able to work 6-day workweek.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit