Moves & Small Works Manager

Who is Turner & Townsend?

All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people’s lives and ensuring a return on investment for our clients and their investors.

As a dedicated team of MAC professionals, we can expertly manage every aspect of your project across the UK and EMEA.

MAC pride ourselves on being... Consistent | Excellent | Everywhere

​MAC Management ensures uniform service standards for our clientele.​

Clients benefit from the same level of professionalism, consistency, and quality that MAC as our company brand, is known for – no matter where their operations are based.

We guarantee a flawless, safe, sustainable and successful transformation for your business, providing you and your team with total peace of mind

Job Description

The purpose of the role is to manage and provide a complete MAC service to one or more client accounts as directed, ensuring that all MAC (including Small Works) Projects are delivered efficiently and effectively, with a focus on safety, on behalf of MAC and the client(s), providing guidance on selection of, and management of, the supply chain and providing accurate and timely reporting of all activity and key client matrices as directed.

Key Job Responsibilities

• Ensure that all MAC Projects are managed in accordance with the MAC Playbook.                                                        
• Ensure that all MAC Projects are QHSE compliant, delivered efficiently and effectively, with a focus on safety, on behalf of MAC and the client(s). 
• Generate new lines of revenue for the organisation and maximise sales profit margins.  
• Ensure that all MAC projects adhere and are managed to commercial agreements / contracts.
• Ensure all MAC projects are secured and delivered on time and within the financial requirements and margins as specified by the business.
• Provide guidance on selection of, and management of, the supply chain.
• Provide accurate and timely reporting of all activity and key client matrices as directed.
• Act as the client interface for all occupancy planning, space planning and move and change activity, interfacing with authority and diplomacy throughout the client business to ensure efficient and effective utilisation of available space. 
• Ensure the provision of innovative and creative alternative layout options to improve workflow and/or enhance the client working environment.
• Manage move delivery contractors as and when required.
• Be proficient in the use of AutoCAD and other occupancy and space management/CAFM systems as required.
• Be proficient in the use of all MAC Products and in particular the MAC Circular Economy Policy and FF&E Audit and Inventory.
• Effectively manage MAC projects to ensure accurate delivery of changes to accommodation, safely on time and on budget.
• Ensure building and/or area readiness for all MAC projects (incoming areas).
• Promote and market MAC consultancy services both internally and externally.
• Complete MAC Project Toolbox and First Draft of appropriate Case Studies, utilising MAC templates within one week of project completion.
• Generate Leads and additional revenue from both client accounts and other sources.
• Manage own time effectively and ensure Fee Revenue and Stretch Target is monitored.

General Activities

• Support leadership in identifying and specifying MAC project opportunities.
• Complete MAC projects on time and on budget and to the satisfaction of all parties.
• Maximise profit through cost reductions and better buying of subcontractor services.
• Identify and win MAC projects through effective relationships.
•  Promote and maintain the core values of CBRE and Turner & Townsend.
• Provide support for the development of MAC Playbook, Products and Services.
• Collaborate with all stakeholders to resolve issues encountered during MAC project implementation.
• Design monetisation strategies to drive revenue on MAC Project sales.
• Develop strategies for maximising sales profit margins.
• Oversee changes in project scope, issues and risks that affect the project.
• Provide overall direction for multiple projects with different timelines.
• Seek out opportunities to generate MAC projects through innovation.
• Leverage margins on projects by working with subcontractors and suppliers to reduce project costs.

• Experience with AutoCAD 2020 and above (Desired)
• Experience of space planning, preferably within a corporate environment (Desired)
• Experience of managing corporate moves (Desired)
• Experience of managing fit-out, strip-out and small works projects.
• A good knowledge of the Move (Porterage) supply chain (Or proven experience managing 3rd party contractors)
• A good knowledge of Sustainability and the Circular Economy.
• Ability to work both independently and as part of a team.
• Excellent Computer (Microsoft Office) and Good Financial skills.
• Highly effective communicator who can work with a range of stakeholders and senior managers and develop and maintain strong, effective working relationships
• Able to work with autonomy within a defined area of work, implementing policies and procedures.
• Strong customer service skills and the ability to deal with enquiries, requests, complaints/escalations in a professional and proactive manner.
• Strong accuracy and analytical skills, including manipulation of data in systems such as Excel.
• Commercially astute with demonstrable experience
• Experience of implementing MAC Framework Agreements/Quotations/Variations, delivering services under contracts, preparing charges for contracts and understanding the risk implications of working contracts.
• Ability to report on and analyse financial trends and identify areas for cost reduction and applying the principles of value for money

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.