Careers at Zim Company

We're seeking a highly motivated Import Coordinator (m/f/d) to manage and streamline the ZIM process for our customers. The ideal candidate will be responsible for providing accessible, efficient, and friendly support, ensuring seamless and high-quality booking experience. They will proactively communicate with customers, addressing inquiries and resolving any issues promptly. Additionally, the representative will offer alternative solutions as needed, ensuring quick and clear responses to maintain a high level of customer satisfaction.Key Responsibilities: ;Coordinate booking confirmations and ensure space availability on vesselsComplete clearance procedures and ensure accurate data entry for all shipments.Oversee the full booking process, including land transportation planning for exports.Communicate with internal departments such as Documentation, Vessel Planning, and Sales to ensure booking requirements are metMaintain proactive communication with customers to address inquiries and provide ongoing support.Monitor vessel schedules and proactively inform customers of changes, delays, or cancellations.Ensure compliance with international trade regulations and company policies.Support the Documentation team with required booking-related information.Maintain up-to-date knowledge of routing options, port restrictions, and carrier services.

Working at Zim Company