Eteam Singapore


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Claims & Collections - Vietnamese

  Company :     Working Hours :  

  Job Type :  

Full Time



Job Description
 
* should be able to fluently converse in Vietnamese
* SAP experience preferred
* supply chain background preferred
 
Responsibility: Responsible for operational tasks related to cash applications
  • Simplify and harmonize order to cash process
  • Eliminate discrepancies on invoices and claims to reduce issues
  • Prevent repetitive issues through root cause analysis
  • Reduce issue resolution time
 
Key interactions: Through calls, emails, or any other media:
  • Collaborate with order entry and order validation specialist
  • Collaborate with claims specialist
  • Collaborate with master data specialist
  • Collaborate with other collections specialists
  • Support and collaborate customer facing specialists
  • Collaborate with identified customers
 
Key activities:
  • Analyze and resolve order to cash queries
  • Identify recurring issues and ensure they are properly addressed
  • Analyze and solve discrepancies
  • Assess where claims and cost are compliant or not
  • Review and inform customer facing specialist to contact customer to get clarification, if needed or to communicate issues raised
  • Request information from other teams
  • Inform MCO of order to cash issues in the customer's account
  • Analyze for and obtain additional information

 Location: Marikina Metro Manila.  How to get there?

 Location: Marikina Metro Manila.




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