Customer Support Specialist (Email Support)

Are you a strong communicator with excellent written English and a talent for solving problems?

We're looking for highly organized Customer Support Specialists to assist our customers via email and coordinate projects.

In this role, you'll manage and deliver customer orders for satellite imagery and geospatial data, help customers understand and use the products available to them, and ensure they have a reliable, positive experience at every stage of the process.

You'll work closely with customers, partners, and internal teams to coordinate projects, provide updates, resolve issues, and ensure the successful delivery of requests. Success in this role requires strong organizational skills, excellent attention to detail, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving.

This position is ideal for someone who enjoys taking ownership, communicating clearly, and helping customers achieve their goals in a fast-paced, technology-driven environment.

What You'll Do

• Manage customer orders and project requests from submission through delivery
• Communicate with customers via email and provide timely updates on the status of their requests
• Coordinate with internal teams and external partners to ensure projects are completed successfully
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail
• Investigate issues, gather information, and help identify the best possible solution for customers
• Maintain accurate records and documentation related to customer requests
• Work closely with cross-functional teams to improve customer experience and operational efficiency
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction

Schedule

This role supports a European operation.

The proposed starting schedule is:

• Tuesday to Saturday: 1:00 AM to 10:00 AM CET
• Sunday, Monday, and Public Holidays: 8:00 PM to 8:00 AM CET

Please note that scheduling requirements may evolve based on operational and business needs. Applicants should be comfortable working within the proposed schedule and remain flexible as the program develops.

Compensation

• $6 - $7 USD per hour (depending on experience)
• Paid weekly in arrears
• Fully remote opportunity (Philippines only)
• Independent Contract position

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and USB headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

1. Application Form
2. Pre-screen Questionnaire
3. One-Way Video Interview
4. Live interview
5. Final Interview

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for this position.

What We're Looking For

• Excellent written English communication skills
• Strong logical thinking and problem-solving abilities
• Ability to manage multiple tasks and priorities simultaneously
• Exceptional attention to detail
• Strong organizational and time-management skills
• Customer-focused mindset with a proactive approach to problem-solving
• Comfortable working in a structured, process-driven environment
• Ability to work independently and take ownership of issues
• Experience in customer support, project coordination, account management, or similar roles is advantageous
• Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields