20 Best Customer Service Jobs in Malaysia Right Now
According to reports, Malaysia manages to consistently outperform other Southeast Asian countries in terms of providing exceptional customer service. However, there are big shifts taking place within the country’s 33 million+ population to do even better. The customer service industry in Malaysia is growing steadily, which should be good news for job seekers looking to make or grow their careers despite the relatively low cost of living when compared with other Asian countries.
In this article, we will show you the skills necessary to land a customer service job, the best job options available, and tips for making as much money as possible.
Tips For Making Good Money in Customer Service
As with any industry, customer service roles are ideal for people who thrive on interacting with others. But oftentimes, a little bit more is required. Here are some helpful tips for taking your job from good to great:
- Listen, and listen well – don’t cut people off as they are explaining their situation. Let them air their grievances in full so that you can provide the best possible solutions.
- Use positive language – even in the most difficult situations, a positive attitude goes a long way.
- Better yourself often – during any work downtime, be sure to brush up on skills that could do with some improvement.
- Practice being human – avoid giving robotic, scripted answers when a little understanding would be more beneficial.
- Own up to your mistakes – people are often more sympathetic to those who can admit that they’ve made customer service mistakes. We’re all human after all.
What Skills Do I Need to Work in Customer Service?
In Malaysia, the customer service industry is fairly competitive and, as such, requires job seekers to have numerous types of skills that they can use to provide exceptional service to clients. Here are some of the most in-demand of those skills:
- Language skills – whether it’s for translating documents for businesses or providing bi- or tri-lingual customer care support over the telephone, language skills are highly important and always in demand.
- Interpersonal skills – how you relate to and interact with people, whether co-workers, customers, or clients, can help you better understand boundaries, as well as personal and professional strengths and weaknesses.
- Strong communication – a solid ability to write, speak, listen, and interpret non-verbal communication, including body language––communication skills are essential for any job.
- Problem-solving – recognizing problems and understanding what needs to be done to resolve them, while executing flawlessly––problem-solving skills are always in-demand.
- Negotiation skills – key to solving customer disputes and organizing events while bargaining for contractor work requires equally impressive and efficient negotiation skills.
- Observation skills – sometimes a simple mistake can ruin a customer’s experience, which is why it is important to have keen observation skills and attention to detail.
The 20 Best Customer Service Jobs in Malaysia Right Now
Job description: Companies across Malaysia require telecommunications specialists to help with sales and support. If you’ve got a passion for service, as well as the skills required to track contact lists while calling prospective customers to sell the benefits of a company’s particular products or services, then you can expect to earn good, steady pay on your flexible terms.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | YYC & Co., Cash Connection, Ricebowl Malaysia |
Job description: Resolving customer issues and complaints takes a strong amount of analytical and communication skills––not to mention being a dedicated people-person. Malaysia has countless customer support roles to be filled.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork | Snaphunt, Marsh Insurance, Monroe Consulting Group |
Job description: Recruiting coordinators are a valuable part of any companies hiring and HR departments. They can typically be relied upon to help members of the Human Resources department review resumes, filter ideal job candidates, execute background checks, participate in interviews, and perform onboarding responsibilities with new employees.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Observation skills | DHL, Manpower Group Malaysia, Royal Bank of Canada (Kuala Lumpur) |
Job description: The foundational role of just about any sales-based retail company is the cashier. Cashiers are not only the ones who execute the transaction and handling of payment, but they are often the only employees that interact with customers, making them essential providers of great customer service.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Harvey Norman Malaysia, Ikano-Retail, TC Unitrade |
Job description: These positions are always in demand because they are responsible for ensuring that customer orders have been processed, as well as setting up and coordinating additional services, tracking deliveries, and resolving customer complaints.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Marsh McLennan, Gelumbang Jaya, Citibank |
Job description: Bank tellers are essential providers of customer service––and even more so because they are handling the processing and management of people’s money. So there is an extra level of exceptional service to bring, in addition to a strong knowledge of numbers, investments, and funds.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Observation skills | Citibank, Standard Chartered Bank, Bank Muamalat Malaysia |
Job description: A hotel manager is essentially in charge of the daily operations of their venue, including hiring, training, scheduling, and monitoring staff, but also, and more importantly, fielding and executing customer service inquiries and complaints, plus coordinating with vendors and external companies.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Accor Hotels, Novotel, Hilton, Marriott International |
Job description: Human resource coordinators work in various industries. And they are in charge of a list of daily tasks that keep a company running, like hiring employees, handling interpersonal issues, and ensuring employees have good mental well-being while in the working environment. HR coordinators are like customer service providers but in their case, the customer is the company’s employees.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Qatar Airways, Ikano-Retail, Beable Malaysia, Pimlico Foods |
Job description: Flight Attendants are responsible for ensuring the safety, comfort, and security of passengers before, during, and after flight take-off. They not only provide customer service when dispensing meals and refreshments, but they also assist flyers with immigration questions and destination tips –– all while creating a sound environment aboard the airplane.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Teamwork Observation skills | Singapore Airlines, AirAsia Airlines, Malaysia Airlines, |
Job description: Front Office Managers, like the ones found at hotels and restaurants, aren’t as involved as directors or senior management but fulfill just as important a role. Day-to-day duties typically include staffing, managing guest accounts, and coordinating hotel sales among other things.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Accor Hotels, Shangri-La Hotels & Resorts, Banyan Tree Hotels & Resorts |
Job description: Brokers, including insurance brokers, foreign exchange dealers, and stockbrokers, are responsible for overseeing the investment portfolios of their customers. They use market research and trends to advise clients (individuals or corporations) on how to best manage their money.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Negotiation Observation | Key Choice Lending, Malakut Insurance Brokers, Libertex Group |
Job description: Receptionist jobs are some of the most popular and in-demand in Malaysia, mainly because so much of the role is comprised of answering telephones and using organizational tools like Microsoft Office –– skills with which many people are already familiar. Receptionist jobs are great for building relationships in the business industry and working with people.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork | Dentsu Aegis Network, Hilton Hotels, Ninja Van |
Job description: Collections specialists are not the most popular jobs in that they work with companies to help carry out debt resolutions from clients. They identify customers who have delinquent accounts and follow up with them to collect payments or set up a payment plan. However, if you have good people skills, as well as problem-solving skills, you’ll be fine.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork | AkzoNobel (Malaysia), LHO & Associates, Manpower Group |
Job description: While many retail companies continue to adapt to the demands of an ever-changing global audience with cost-saving tools like Artificial Intelligence and self-checkouts, there are still plenty of businesses that prefer hiring real people to deliver great customer service. Retail sales associates and clerk positions are in high demand throughout Malaysia.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork Observation skills | Valiram, Baskin Robbins, Wing Tai Fashions |
Job description: Administrative assistants that perform within a business that deals with the members of the public are not only helping with the daily operations of a company’s internal office but efficiently ensuring that others on their team have the resources and time available to help customers.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Negotiation skills Time management Teamwork | Deloitte SEA, Vialto Partners, Ean Label Industry (Kuala Lumpur) |
Job description: Porters are great customer service positions that are often in demand in Malaysia’s most popular areas. They are responsible for handling and transporting the baggage for guests staying in a hotel, resort, or cruise ship –– either bringing items to the guestrooms or delivering them from the room to the lobby for departure. Not only do porters provide exceptional service to clients, but they also represent their employer’s brand.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Language | Hilton Hotels, Greystar, Accor Hotels |
Job description: Some people have a natural gift for connecting with customers and know just the right words to say to sway their decision-making. If this sounds like you, a job in a call center could be a good fit. Although it does require a lot of sitting at a desk and talking on the phone, it also has flexible hours and typically paid vacation days. Many companies offer commission rates on sales, which is just another great perk.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Observation skills | Fiserv, Marriott International, Majorel, Talentvis |
Job description: A relatively new customer service career path with lots of potential for growth, social media customer care associates handle the responses from dissatisfied customers on platforms like Twitter and Facebook. The highly involved role includes monitoring an organization’s various social accounts, responding to inquiries, resolving problems, and escalating issues when necessary.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Observation skills | Salt Agency, Klook, Hwa Yeah Multimedia Group |
Job description: A concierge is someone who sits at the check-in desk at a hotel or resort and communicates directly with guests regarding many different services offered. Their roles are varied in expectations, but typically involve securing car or restaurant reservations on behalf of customers, local area knowledge, sight-seeing suggestions, and more.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Language Observation skills | Mandarin Oriental Hotel Group, Marriott International. Grand Hyatt |
Job description: An effective real estate agent is someone who can assist clients in selling and/or buying their dream property––achieved by establishing a solid asking price, advertising the property, listing the property, and hosting open houses for prospective buyers. These types of customer service-based positions are always in demand in Malaysia.
SKILLS REQUIRED | EXPECTED SALARY | COMPANIES HIRING |
Communication skills Time management Teamwork Negotiation Observation skills | Apexe Realty, GT Nelson Realty, Landserve |
Start Searching for the Best Customer Service Jobs in Malaysia Right Now
There you have it! The best customer service jobs available in Malaysia. Now that you know the skills required and tips for landing an excellent customer service job, you’re that much closer to achieving the career of your dreams.
Photo by Blake Wisz on Unsplash
