Client Service Specialist, Foreign Bank

about the company.

A well-established global financial institution with a strong footprint in Asia, known for its collaborative workplace culture and commitment to providing comprehensive banking solutions to its corporate and retail clientele.

about the job.

• Act as the primary touchpoint for end-to-end client inquiries, resolving service issues, and managing dispute resolutions effectively.

• Facilitate day-to-day banking operations, including corporate account lifecycle management, signature authentications, and fund remittances.

• Provide comprehensive administrative support for commercial transactions, processing loan instructions, and overseeing fixed deposit rate adjustments.

• Administer digital banking service requests, handling platform applications, credential resets, and client onboarding modifications.

• Maintain internal service databases regularly, reconciling transaction data and ensuring operational manuals align with current procedures.

skills and experience required.

• Tertiary qualification with a solid foundation in banking operations and financial products.

• Demonstrated familiarity with regulatory frameworks and corporate internal reporting procedures.

• Proficient in standard office productivity software and core banking administration systems.

• Strong team player with excellent interpersonal and communication skills to manage diverse stakeholder relationships.