Contract CSBG Operation Analyst

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

This position will interact with customers, Sales and internal stakeholders like Sales Ops, Finance and Global team to monitor and track Lam SG CSBG Sales QxR revenue and forecast via regular internal reporting (primarily QCR/QFR) to management and stakeholders. This position will also need to create, track and maintain FID/CID, quotations and PO status, invoice issuance and GR closure and track profitability projects (VF2.0), manage AT profitability, customer saving ledger, various deals and associated credits.

What you’ll do

• FID/CID creation & tracking for Lam SG Sales QxR


• Prepare quotations for repeat orders


• Follow up closely on customer PO/ Invoices issuance and GR closure


• Update and maintain business opportunities/forecast on Supplier Sloting Portal


• Manage Account Team profitability, customer saving ledger, various deals and associated credits


• Prepare deal sheets for ADM submission and follow up/expediate ADM approval as well as for spares/service/upgrade business


• Deliver regular internal reporting (primarily QCR/QFR) to management & stakeholders


• Communicate revenue recognition quarter, target labor hr, quotation # , PO # with CSBG operation & Finance team


• Gather, consolidate, analyze forecasts, and develop Q×R (Quantity × Revenue) projections for Spares


• Work with CSR to find out cost, price, and status of parts to decide so as to decide to go Spares business or CU business


• Workdays workflow & CoO entry and follow up and expedite NSR approval progress


• Work with Account Team to define scopes of NCU/CU/Reliant business demands


• Maintain the chamber qty connecting with EIDH license monthly for quarterly billing


• Various Reporting & updates (Semiverse/Contract Performance)


• Any other general administrative duties as assigned by the Immediate Supervisor

Who we’re looking for

• Bachelor's degree with a minimum of 1 year or Diploma holder with more than 3 years of related work experience (Sales Support, Finance or Admin role)


• Proficiency in data analytics (Power BI )


• Proficiency in MS Office Suite (Word, Excel, PowerPoint).


• Verbal and written proficiency in  English


• Independent and able to multi-task


• Meticulous with good organizing and analyzing skill, attention to details


• Strong inter-personal and communications skills. Experience in dealing with cross functional teams

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.