Credit Control Technician (12-months contract)

Company : Liberty Specialty Markets

Job Type : Contract

Singapore

Number of Applicants

000+

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Job Description - Credit Control Technician (12-months contract)

Role Title: Credit Control Technician

Department: Operations

Location: Singapore

Type: 12 months contract

Job Summary

Under general supervision, the Credit Control Technician is responsible for supporting the collection of broker debts, reconciliation, and allocation of cash across all APAC branches. This includes:

Driving timely premium collection and accurate cash allocation.
Managing debt and unallocated cash levels to meet personal, branch, and APAC targets.
Establishing and maintaining internal and external relationships to reduce debt and keep debt within acceptable levels.
Working with relevant teams to clear outstanding unallocated cash.
Supporting process improvements and compliance with service levels and targets
Split of work by region (%):

Asia: 60%
Australia: 40%

Job Responsibilities:

Debt Collection & Cash Allocation

Follow up on outstanding debts within agreed thresholds.
Investigate and resolve unallocated cash items.
Collaborate with PST teams to ensure timely and accurate cash allocation in line with SLAs and targets.
Build and maintain strong relationships with brokers to maximize cash collection and deliver exceptional customer service.
Review and investigate overdue premium items, track progress, and coordinate with internal teams to resolve issues.
Document all identified issues and actions taken for audit and compliance purposes.

Credit Control

Support best practices for credit control and debt processes to keep debt within agreed thresholds.
Assist in implementing action plans for the reduction of current debt volumes/values.
Help establish and follow processes on best practice, including how to review and investigate overdue premium items.
Compile, track, and drive actions from different teams to resolve debts.
Identify booking improvements which impact on cash & debt processes and collaborate with the data entry teams to implement process improvement.
Support the resolution of outstanding premium for debts aged greater than 6 months.
Establish root cause of unallocated cash, identify trends and establish applicable process improvements.

Customer Service

Participate in regular meetings with internal stakeholders (underwriters, distribution teams, finance, and group) to discuss main drivers of unallocated cash/debtors.

Reporting & Data

Support reporting, data, and analytics associated with unallocated cash and debt within the region.
Assist with the analysis of data as required.

Job Qualifications:

Practical experience in a financial or insurance organization.
Strong understanding of credit control processes.
Ability to maintain and manage external, market-facing relationships.
Excellent stakeholder management and communication skills.
Proficiency in data analytics and reporting.
Advanced Excel and MI expertise.
Basic knowledge of financial reporting principles.

Job Competencies

High level of attention to detail
Strong analytical skills
Strong verbal and written communication skills
Relationship building skills
Time management and prioritization skills
Sound decision-making skills
Business, financial, and market acumen
Ability to drive for results and focus on outcomes
Team player with strong business ethics
Ability to improve processes
Ability to think strategically

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About the Company

Liberty Specialty Markets

Role Title: Senior / Lead Financial Analyst Department: Technology Location: Singapore Type: Permanent Job Summary: When you enter a Technology Finance position at Liberty Mutual Insurance, you'll find the same dynamic environment and challenges as within other organizations. Yet you'll find somethi...

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Credit Control Technician (12-months contract)

Job Description - Credit Control Technician (12-months contract)

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