FCC Customer Review Manager (1 year contract)

Responsibilities

• Perform end-to-end Know Your Customer (KYC) Onboarding, Periodic, and Trigger reviews as a Checker, and provide approvals for Normal and Medium Risk Financial Institutions, Retail and Corporate Banking customers.
• Perform end-to-end KYC Onboarding, Periodic, and Trigger reviews as a Checker, and escalate for approval for High-Risk Financial Institutions, Retail and Corporate Banking customers.
• Ensure all higher-risk cases are identified, escalated and relevant approvals are obtained.
• Review customers’ Source of Wealth (SOW), including assessing documentation and producing well-structured SOW narratives.
• Review and clear Daily Name Screening alerts.
• Investigate and file Internal Suspicious Transaction Reports (ISTR) to Financial Crime Compliance Department (FCCD) on suspicious customers and transactions.
• Perform ad-hoc assessment on escalations from Business Units to determine whether Trigger Reviews are required.
• Perform ad-hoc name screening requests from other departments.
• Update of FATCA / CRS status in core banking system as required.
• Provide ad-hoc advisory for Business Units on KYC related matters.
• Prepare ageing report on outstanding KYC reviews for escalation to Branch Management.
• Generate monthly statistics on KYC, Transaction Monitoring and Daily Name Screening for FCCD or Regulatory Compliance Department (RCD).
• Maintain and update all relevant manuals and procedures to ensure compliance with requirements.
• Liaise with internal and external stakeholders such as auditors, Head Office, and Fraud Monitoring Operations as required.
• Participate in assigned projects and process improvement initiatives.

Requirements

• Bachelor’s / University degree or equivalent.
• Minimum 5 years of relevant experience in the financial services industry.
• ACAMS or ICA AML qualification will be an advantage.
• Sound knowledge of MAS regulatory requirements (e.g., MAS Notice 626) and AML/CFT Industry Partnership (ACIP) best practices.
• Strong analytical skills and detail-oriented.
• Proactive and able to work independently.
• Good verbal and written communication skills in English and Mandarin.