Legal Operations Analyst

• Managing escalations from law enforcement in relation to verification of police accounts
• Managing escalations from law enforcement in relation to content reports
• Manage inquiries from law enforcement about law enforcement issues

Job description
The main function of the Legal Operations Analyst/ Law Enforcement Associate is to perform a variety of legal and operational duties in support of the Law Enforcement Outreach team.

Responsibilities
Support the APAC Law Enforcement Outreach Team with:

• Managing escalations from law enforcement in relation to content reports
• Managing escalations from law enforcement in relation to issues with data disclosures
• Managing escalations from law enforcement in relation to hacked accounts
• Managing escalations from law enforcement in relation to verification of police accounts
• Manage inquiries from law enforcement about law enforcement issues
• Program manage internal follow-up actions with cross-functional stakeholders arising from Enhanced Engagements with law enforcement partners
• Managing and implementing internet safety and security programs with law enforcement partners
• Engage with internal cross-functional teams on resolving issues of concern flagged by law enforcement partners
• -Engage with internal cross-functional team on improving operational workflow processes

Skills and experience
Essential:

• Prior background working with law enforcement
• Superior data analytical skills and distilling recommendations
• Experience with metric driven processes and technology improvements
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Strong ability to work independently, be organized, and manage one's time.
• Strong ability to create relationships with cross-functional teams
• Work to improve cross-functional relationships with internal teams
• Ability to multi-task and change direction quickly
• Ensure and maintain confidentiality of all appropriate communications and documentation
• Communicate daily with internal partners and externally with law enforcement contacts, while exhibiting the highest degree of professionalism, courtesy and diplomacy
• Track, prioritize, and assign all incoming written and oral communications, as necessary, to appropriate team member for response

Preferred:

• Prior experience at a tech company
• Experience managing operations

*This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

We regret to inform that only shortlisted candidates will be approved.
EA Reference: R22104900 Zheng Qimei
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544