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Market Conduct Investigation

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Job Description - Market Conduct Investigation

  • Opportunity to work in a highly regulated financial instituition
  • Hands-on investigation role with exposure to regulatory responses
About Our Client

Our client is a well-established and highly regulated financial services organisation operating in the life insurance sector. With a strong focus on governance and customer outcomes, the organisation places high importance on market conduct, regulatory compliance, and robust internal controls.

Job Description
  • Conduct investigations into market conduct-related complaints and oversee follow-up actions through to resolution
  • Carry out market conduct compliance reviews and monitor remediation actions
  • Prepare responses to enquiries and information requests from regulators and relevant government agencies
  • Maintain and adhere to established policies and procedures governing distribution compliance activities
  • Ensure compliance with internal control standards and group compliance policies, including implementing recommendations from internal audits, external audits and regulators
  • Provide coverage for team members during periods of absence and support overall team operations
  • Perform reference checks relating to market conduct records and maintain accurate documentation
  • Support ad hoc tasks and special projects related to compliance and investigations as required
The Successful Applicant
  • Diploma in Compliance or a related field, or a degree in Business, Finance or equivalent
  • Relevant experience in compliance, investigations or regulatory roles, preferably within financial services, insurance or law enforcement
  • Working knowledge of the Financial Advisers Act (FAA) and applicable MAS Notices and Guidelines
  • Strong analytical and problem-solving capabilities with attention to detail
  • Disciplined approach to documentation and case management
  • Clear written and verbal communication skills for regulatory and internal stakeholders
  • Ability to manage multiple cases concurrently with sound prioritisation and follow-through
What's on Offer
  • Exposure to regulatory engagement and complex market conduct issues
  • Collaborative team culture with learning opportunities in compliance and investigations
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