New Business - Claims SME - Insurance Operations

A leading insurance organisation is seeking experienced Insurance Operations Subject Matter Experts (SMEs) to support a major transformation and business change programme.

Working closely with Operations, Business and Technology teams, you will play a key role in supporting system enhancements, process improvements and operational change initiatives across the insurance value chain.

Responsibilities include gathering and defining business requirements, supporting testing activities, reviewing system changes, performing impact assessments, developing operational documentation and delivering training to business users.

The ideal candidate will have strong Life Insurance Operations experience, particularly within New Business and/or Claims, coupled with the ability to translate operational requirements into practical business solutions.

Key responsibilities:

• Define business and operational requirements

• Map and design customer journey (from e-submission to issuance) across different business processes, platforms and back-end systems.

• Support process improvement and system enhancement initiatives

• Review test plans, test cases and test results

• Support User Acceptance Testing (UAT)

• Conduct business impact assessments

• Develop SOPs, process documentation and training materials

• Deliver business user training and support implementation activities

• Work closely with business users, project teams and technology stakeholders

Requirements:

• Minimum 5 years' experience within Life Insurance Operations

• Strong expertise in New Business and/or Claims

• Experience supporting business transformation or system enhancement initiatives

• Strong stakeholder management and communication skills

• Experience with UAT, process mapping and training activities preferred

What's on offer:

• Initial 12-month contract

• Strong extension and long-term career potential

• Hybrid working arrangement

• Opportunity to work on a large-scale transformation programme