Operations Manager

• Billing & Contracting Operations (Primary Focus)
• Case & Escalation Management
• Operational Analysis & Process Support

Introduction to the Role
Our client, a leading global technology organisation within the digital advertising ecosystem, is seeking an Operations Manager (Maternity Leave Cover) to join their Commercial Strategy & Operations team.
This role sits at the intersection of Ads, commercial operations, and financial operations (FinOps). You will play a critical role in supporting billing, contracting, and deal-related workflows while partnering closely with Account Managers to resolve operational issues and escalations.
If you are analytical, structured, and thrive in fast-paced, SLA-driven environments, this role offers strong exposure within a high-impact commercial team.

Key Responsibilities
Billing & Contracting Operations (Primary Focus)

• Support billing, contracting, and deal-related operational workflows
• Partner closely with Account Managers to troubleshoot contract and billing discrepancies
• Manage escalated cases from L1 vendor teams
• Escalate complex issues to internal SMEs when required
• Ensure SLA compliance and timely case resolution

Case & Escalation Management

• Handle high-volume day-to-day operational cases
• Identify recurring issues and recommend process improvements
• Streamline ticket types and improve operational efficiency
• Maintain accurate documentation of workflows and case resolutions

Operational Analysis & Process Support

• Track operational metrics and identify bottlenecks
• Support process standardization and continuous improvement initiatives
• Contribute to SOP documentation and workflow mapping
• Partner cross-functionally to enhance turnaround time and service quality

Requirements

• Approximately 3 years of experience in operations, business operations, or financial operations
• Experience supporting billing and contracting workflows
• Experience working with commercial or deal operations teams
• Background in Ad Sales, publisher-side operations, or Ads ecosystem exposure preferred
• Experience managing escalations and working with vendors
• Strong analytical and problem-solving skills
• Comfortable working in case/ticket management systems
• Strong stakeholder communication skills

Preferred Experience

• Experience in Financial Operations (FinOps)
• Exposure to ads billing systems or commercial contracting processes
• Experience supporting sales or account management teams
• Ability to work independently with minimal supervision

We regret to inform that only shortlisted candidates will be notified.
Job Reference: R22104900 Zheng Qimei
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544