Product Experience Specialist

• Manage and maintain in office demo spaces
• Oversee demo schedules for on campus support
• Act as lead for visiting demo specialists, including briefing, scheduling, and communication

About the Role

We are seeking a vendor-contracted Product Experiences Specialist - a highly motivated, detail-oriented individual who can work cross-functionally to lead, execute, and support product experiences at events.

The team produces experiences and product demos that create product and platform evangelists-bringing consumer hardware and software to market through memorable demos and activations. The goal is to engage individuals and communities to deliver on the promise that technology builds human connections.

Key Responsibilities

• Manage and maintain in-office demo spaces
• Oversee demo schedules for on-campus support
• Act as lead for visiting demo specialists, including briefing, scheduling, and communication
• Partner with technical teams to build and optimize demo spaces
• Train local employees and agency staff to deliver product demonstrations
• Lead trainings and events for demos
• Provide recaps and reports within 48 hours of activations
• Perform Level 1 troubleshooting of devices and engineer real-time creative solutions during product experience delivery

Production & Event Support

• Plan and execute virtual and in-person training sessions with supporting documentation
• Manage workstreams on-site and ensure quarterly updates are implemented
• Produce and update relevant documentation
• Participate in meetings and pre-production planning calls
• Set up, troubleshoot, plan, manage, and deliver product experiences to internal and external audiences
• Support production shoots and talent direction
• Stay current on technical and product knowledge
• Coordinate with account teams to stay informed of new releases and features
• Curate demo spaces and ensure compliance with EHS guidelines
• Manage local inventory, device allocation, and logistics
• Handle ad-hoc items required to support demo delivery (stationery, cleaning materials, batteries, etc.)
• Work with security teams to manage secure hand-carry of devices

Field Work

• Schedule and perform product demonstrations, presenting technical details and answering questions
• Collaborate with event managers and facilities to ensure setup meets safety and approval standards
• Conduct product overviews, demo training, evaluations, and ongoing coaching
• Provide regular feedback to training leads and partner agencies to ensure best-in-class execution
• Troubleshoot products and maintain smooth demo delivery
• Develop demo guidelines, decks, one-pagers, and creative direction for photo/video shoots
• Supply KPI inputs and in-depth feedback to track hardware/software trends

General Admin

• Liaise with requesters regarding demo requirements, staffing, and logistics
• Support onsite event processes including response times, staffing allocations, and calendar management
• Own internal communications, task updates, delivery guides, and metrics
• Create and manage detailed demo guides to ensure consistency across regions
• Balance time between documentation, meetings, planning, and event support
• Collaborate on outreach, relationships, and meetings with app developers to ensure product stories are conveyed accurately
• Influence strategic content development through feedback and insights

Minimum Qualifications

• Excellent verbal and written communication skills
• Highly organized and detail-oriented
• Experience with G-Suite, MS Office, Keynote, and other presentation tools
• Experience working with executives and high-visibility stakeholders
• Ability to thrive in varied, fast-moving environments
• Cross-functional collaboration experience
• Demonstrated ability to deliver product demonstrations to small and large audiences
• Customer service and/or brand ambassador background
• Familiarity with project management tools and methodologies

Preferred Qualifications

• Experience with VR, gaming, or smart home technology
• Strong interest in emerging tech and consumer hardware/software
• Prior experience in a technology company
• Events or experiential marketing background

We regret to inform that only shortlisted candidates will be notified
EA Reg No: R24122756, Monica Baey
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544