Production Support

Company : Hays

Job Type : Contract

Singapore

Number of Applicants

000+

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Job Description - Production Support

Your new company

An exciting new role at a top financial institute

Your new role

Monitoring applications, batch jobs, and system alerts for Core Banking
platforms
Performing initial triage of incidents and service requests
Support Core Banking modules (e.g., Accounts, Loans, Payments, Deposits)
Log, categorize, and prioritize tickets
Provide first-level resolution for known issues using SOPs and knowledge base
Escalate unresolved issues to L2/L3 teams with proper documentation
Communicate status updates to stakeholders and end-users
Ensure adherence to SLAs and incident response timelines
Maintain system documentation and update knowledge base articles

What you'll need to succeed

1-3 years of application support experience, preferably in Core Banking systems
Strong functional knowledge of core banking modules (Accounts, Loans, Deposits, Payments)
Handle escalated incidents and perform advanced troubleshooting and root cause analysis
Analyze logs, batch failures, interfaces, and databases (SQL knowledge preferred)
Coordinate with L2/L3 teams, vendors, and development for complex issues
Provide workarounds, permanent fixes, and support production changes/releases
Maintain and improve SOPs, runbooks, and knowledge base documentation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +65 86789212 or email [email protected] for a confidential discussion.
Referrals are welcome.
EA Reg Number: R26160884
EA License Number: 07C3924 | Company Registration No: 200609504D

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Production Support

Job Description - Production Support

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