Project Manager (Customer Experience) - Insurance

Company : Michael Page

Job Description - Project Manager (Customer Experience) - Insurance

Join a firm with strong market position & customer experience
6 months contract with chances of extension/conversion

About Our Client

My client is a life insurance provided by a well-established organisation in the financial services industry, known for its commitment to innovation and excellence. Operating at a significant scale, the company provides a comprehensive range of services, including insurance, to its clients.

Job Description

Lead and manage end-to-end project scope, governance, and delivery outcomes across multiple workstreams.
Identify operational pain points and redesign processes and system workflows
Convert customer feedback, complaints analysis, and journey data into actionable enhancements that improve service quality
Collaborate closely with internal stakeholders to align priorities and resolve obstacles.
Uphold regulatory, risk, and compliance standards across all project activities; maintain comprehensive documentation

The Successful Applicant

Experience in service improvement project management within the financial services industry.
A degree in a relevant field such as business, finance, or project management.
Related project management certifications will be advantageous.

What's on Offer

A exciting opportunity to take charge of service improvement projects within a firm with strong market position

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Project Manager (Customer Experience) - Insurance

Job Description - Project Manager (Customer Experience) - Insurance

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