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Senior App Support Analyst (1 year contract & renewable)

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Job Description - Senior App Support Analyst (1 year contract & renewable)

  • Opportunity to work in a Global Financial Institution
  • Hands-on ownership of critical systems with cross-functional collaboration
About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:
  • Support applications across Corporate Services, IT Security, HR, and other domains
  • Provide L1/L2 support, managing incidents, service requests, and problem resolution across a broad application portfolio
  • Act as a key point of contact for users via phone, chat, email, and ticketing systems
  • Troubleshoot issues and collaborate with project, infrastructure, and production teams to ensure timely resolution
  • Maintain accurate documentation of support activities and drive reporting on escalations and ticket status
  • Perform daily health checks to ensure system readiness and stability before business operations
  • Support team effectiveness by coaching peers and participating in shift rotations, including after-hours and on-call coverage
The Successful Applicant

A successful candidate should have:
  • Bachelor's degree in Computer Science or a related field
  • Minimum 6+ years of experience in application support or development
  • Strong analytical, logical thinking, and problem-solving capabilities
  • Solid technical foundation in application servers, IT production environments, and deployment pipelines
  • Proficiency in database scripting and programming/scripting languages
  • Experience in Corporate IT, IT Security, or related domains, with strong communication skills to engage both technical and non-technical stakeholders
  • ITIL certification preferred, with added advantage in cybersecurity certification, and a proactive, adaptable, team-oriented mindset
What's on Offer

Why this role?
  • Professional development and growth opportunities
  • Collaborative and multicultural work environment
  • Exposure within a leading global financial institution
  • Opportunity to influence technology decisions impacting core banking operations
Original job Senior App Support Analyst (1 year contract & renewable) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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