Senior App Support Analyst (1 year contract & renewable)

Company : Michael Page

Job Description - Senior App Support Analyst (1 year contract & renewable)

Opportunity to work in a Global Financial Institution
Hands-on ownership of critical systems with cross-functional collaboration

About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:

Support applications across Corporate Services, IT Security, HR, and other domains
Provide L1/L2 support, managing incidents, service requests, and problem resolution across a broad application portfolio
Act as a key point of contact for users via phone, chat, email, and ticketing systems
Troubleshoot issues and collaborate with project, infrastructure, and production teams to ensure timely resolution
Maintain accurate documentation of support activities and drive reporting on escalations and ticket status
Perform daily health checks to ensure system readiness and stability before business operations
Support team effectiveness by coaching peers and participating in shift rotations, including after-hours and on-call coverage

The Successful Applicant

A successful candidate should have:

Bachelor's degree in Computer Science or a related field
Minimum 6+ years of experience in application support or development
Strong analytical, logical thinking, and problem-solving capabilities
Solid technical foundation in application servers, IT production environments, and deployment pipelines
Proficiency in database scripting and programming/scripting languages
Experience in Corporate IT, IT Security, or related domains, with strong communication skills to engage both technical and non-technical stakeholders
ITIL certification preferred, with added advantage in cybersecurity certification, and a proactive, adaptable, team-oriented mindset

What's on Offer

Why this role?

Professional development and growth opportunities
Collaborative and multicultural work environment
Exposure within a leading global financial institution
Opportunity to influence technology decisions impacting core banking operations

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Senior App Support Analyst (1 year contract & renewable)

Job Description - Senior App Support Analyst (1 year contract & renewable)

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