(Senior) Executive / Assistant Manage (WEHS+/ProPEL), Psychology Medicine (Contract)

Job Purpose:

The Executive / Senior Executive/ Assistant Manager/ Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for the Women’s Emotional Health Service+ (WEHS+) and Promoting Parental emotional health to Enhance child Learning (ProPEL).

Job Responsibilities:

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  Primary Responsibilities and Duties:

  
  
  
  
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    Operations:

    
    
    
    
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      Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.

      
      
    
    
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      Ensure and promote continuous process improvement or review of services and care provided to meet programme’s and department’s objective.

      
      
    
    
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      In addition, he/ she will work with other department managers to ensure a positive experience for patients along the continuum of care.

      
      
    
    
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      Perform data management, collating and maintaining of patient database for clinical and research purpose.

      
      
    
    
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      Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.

      
      
    
    
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      Act as the main liaison with MOH for programme needs and changes.

      
      
    
    
    
    

     

    
    
  
  
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    Business Management:

    
    
    
    
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      He/ She is responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implement and review business plans with Programme Director to ensure goals are achieved.

      
      
    
    
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      The scope of business management includes annual financial budgeting and regular reviews with Programme Director, and development of new businesses.

      
      
    
    
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      He/ She is responsible to track, monitor and submit key performance indicators.

      
      
    
    
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      Review budget on a regular basis. Verify quarterly claim form before submission.

      
      
    
    
    
    
  
  
  
  

   

  
  
  
  
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    Customer Service:

    
    
    
    
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      Assist in recruitment of suitable patients into the programme.

      
      
    
    
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      Assist in appointment booking and payment process.

      
      
    
    
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      Attend to patient enquiries regarding treatment and referrals.

      
      
    
    
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      He/ She, in partnership with the Manager and (Operations and Admin) is responsible achieving customer satisfaction targets.

      
      
    
    
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      He/ She is responsible devising innovative services to continually improve service levels.

      
      
    
    
    
    
  
  
  
  

   

  
  
  
  
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    Staff Management:

    
    
    
    
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      He/ She will manage admin/ new staff and conduct respectively.

      
      
    
    
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      He/ She is responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

      
      
    
    
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      He/ She in partnership with Programme Director is responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

      
      
    
    
    
    
  
  
  
  

   

  
  
  
  
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    Communication:

    
    
    
    
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      He/ She is responsible for two-way communication between staff and management. He/ She should ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

      
      
    
    
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      Participate in committees and other tasks as and when assigned.

      
      
    
    
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      Encourage multi-disciplinary teamwork.

      
      
    
    
    
    
  
  
  
  

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  Secondary Responsibilities and Duties:

  
  
  
  
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    Provide administrative and logistic support for the programme and as assigned by supervisor.

    
    
  
  
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    Requisite, control and maintain good utilization of office supplies.

    
    
  
  
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    Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.

    
    
  
  
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    Disseminate and implement hospital’s policies and procedures, and ensure policies and procedures are current.

    
    
  
  
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    Inculcate strategic HR Management policies or programme to achieve business goals, clients’ expectations and staff satisfaction.

    
    
  
  
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    Any other projects or duties as directed by Programme Director and supervisor.

    
    
  
  
  
  

Job Requirements:

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  Recognized degree (minimum)

  
  


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  Analytical, quantitative and communication skills (written & verbal)

  
  


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  Computer literacy skills – MS Office (Word / Excel / PowerPoint)

  
  


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  Minimum 2 years of experience in clerical and administrative duties. Fresh graduates are encouraged to apply

  
  


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  Strong organizational, coordination, interpersonal and communication skills

  
  


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  Positive, motivated, able to manage pressure, takes initiative

  
  


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  Ability to multi-task and work independently and work as a team