ACCOUNTS & ADMIN OFFICER

Accounts & Admin Officer

Responsibilities

• Reconcile daily cash and sales transactions accurately to ensure financial integrity.
• Verify and reconcile GrabFood payout statements to maintain correct revenue records.
• Maintain comprehensive accounting records .
• Process payments, staff claims, and perform bank reconciliations to support financial operations.
• Assist in preparing monthly financial reports and managing full-set accounts for accurate financial tracking.
• Respond promptly to customer enquiries via email and social media to enhance customer satisfaction.
• Investigate and follow up on complaints related to delivery platforms to resolve issues efficiently.
• Coordinate with outlets to identify and resolve system issues, ensuring smooth operational workflows.

Preferred competencies and qualifications

• Organized and detail-oriented to manage multiple tasks effectively.
• Strong communication and customer service skills to engage with customers and stakeholders.
• Familiarity with food delivery platforms and POS systems to support operational processes.
• Proficiency in Microsoft Office and basic accounting principles to perform daily tasks.
• Ability to work independently and meet deadlines to ensure timely completion of responsibilities.