Accounts & Customer Service Executive

We are seeking a detail-oriented and proactive professional to manage full sets of accounts alongside HR and sales functions. This role requires strong organizational skills, accuracy, and the ability to multitask across finance, human resources, and sales support activities.

Working closely with outsource partner, you will be handling the following responsibilities

Accounts Function

• Handle full spectrum of accounting functions including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and bank reconciliations
• Prepare monthly, quarterly, and annual financial statements and reports
• Manage cash flow, budgeting, and forecasting
• Ensure timely and accurate closing of accounts
• Liaise with auditors, tax agents, and regulatory authorities
• Ensure compliance with accounting standards and statutory requirements
• Ad-hoc or project follow up duties as and when assigned by the superior

Sales Function

• Manage inbound and outbound sales inquiries and order via phone, whatsapp, email, and messaging platforms (Ig and facebook)
• Build and maintain relationships with corporate clients and solve their order issues
• Promote bakery products, seasonal offerings, and customized solutions to customers
• Prepare and follow up on quotations, proposals, and orders
• Co-ordinate school pantry orders and pop up events
• Coordinate closely with production and delivery teams to ensure timely fulfillment
• Achieve monthly sales targets and KPIs
• Support operations including packing for bulk order to ensure order fulfilment
• Prepare quotations, sales orders, invoices, and delivery documentation
• Coordinate with operations team and customers on order processing and fulfillment
• Maintain and update customer databases and sales records
• Provide administrative support to the team as needed
• Run preorder reports from Monday to Friday

Partial HR Function

• Update Time Management Systems
• Maintain employee records
• Ad-hocor project follow up duties as and when assigned by the superior

Requirements:

• Diploma in Accounting, Finance, Business Administration, or related discipline.
• Minimum 2 years of relevant experience in Finance and Payroll functions.
• Proficient in MS Excel, InfoTech and Xero would be advantageous
• Good knowledge of Singapore statutory requirements (CPF, IRAS, MOM).
• Meticulous, organized, and able to meet deadlines.
• Strong sense of responsibility and confidentiality.
• Good communication and interpersonal skills.
• Experience working in F&B will be an advantage
• Willing put in extra effort and to go extra mile to support company goal and growth