ACCOUNTS EXECUTIVE

Job Purpose

The Accounts Receivable Executive is responsible for supporting the timely and accurate processing of members' accounts and F&B transactions. Reporting to the Finance Manager. The role ensures the integrity of billing records, facilitates month-end account closing activities, prepares members' statements of account, follows up on outstanding balances, and addresses members' account-related enquiries. The incumbent plays a key role in maintaining accurate financial records and delivering efficient customer service to support the Club's operations.

Job Responsibilities

1)     F&B Receipt and enquiries

·        Handle all F&B-related transactions on a daily basis and perform month-end closing of the POS system to the AR module.

·        Review F&B chits and process necessary adjustments based on the remarks indicated. Use POS records as the primary reference and reconcile chit totals against the POS system to ensure accuracy.

·        Maintain an Excel adjustment log summarising all amendments made, and perform reconciliation checks to ensure F&B revenue data agrees with the POS system and the accounting system.

·        Prepare and validate month-end F&B reconciliation reports, investigating and resolving any discrepancies identified between source documents, POS records, and financial records.

·        Execute the month-end transfer and integration of POS transactions into the Accounts Receivable (AR) module, ensuring completeness and accuracy of financial data.

2)     Reminder Letters

·        Generate First Reminder letters for members with outstanding balances on the 29th of each month.

·        Verifyoutstanding balances and member account details before issuing remindernotices.

·        Arrange for theprinting and mailing distribution of reminder letters in accordance with theClub's collection procedures.

·        Maintain proper records of reminders issued and support follow-up actions on overdue member accounts.

3)     Generation and Distribution of Statements of Account (SOA) for Members

·        Support the monthly generation and distribution of Statements of Account (SOA)following period-end closing, ensuring timely delivery via system-generated emails and hard copy mailings.

·        Verify member account information and statement accuracy prior to distribution.

·        Assist in addressing member enquiries relating to Statements of Account and outstanding balances.

4)     Handle Members' Queries and Statement of Account (SOA) Adjustments

·        Handle and respond to members' billing and account-related enquiries in a professional and timely manner.

·        Investigate discrepancies raised by members and perform the necessary adjustments to Statements of Account (SOA) where required.

·        Liaise with relevant departments to verify charges, payments, credits, and adjustments before updating member accounts.

·        Ensure all enquiries, resolutions, and account adjustments are properly documented and reflected in the system.

5)     Sport Facilities Booking

·        Monitor sports facilities bookings submitted by the Sports Department and ensure that all booking information is accurate and complete.

·        Verify members' credit balance availability and maintain proper records in the tracking report.

·        Processbooking transactions in Club-e 2000 and apply available member credits too ffset booking charges where applicable.

·        Liaise with the Sports Department and members to resolve booking discrepancies,billing issues, and credit-related enquiries.

·        Ensure timely and accurate posting of charges, adjustments, and credit offsets in accordance with Club policies and procedures.

6)     Others

·        Provide operational support and cover AR team duties during peak periods, including payment posting, receipt processing, account updates, and other Accounts Receivable functions.

·        Any other duties/projects as assigned by Supervisor and/or Management.

·        Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

·        Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

·        Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Requirements:

• Diploma in Accounting, Finance, or related field with 1–2 years of experience in accounts receivable or general accounting functions.
• Proficient in Microsoft Excel and familiar with accounting systems (e.g., SAP, Navision, Oracle).
• Strong numerical accuracy and attention to detail.
• Ability to work independently while meeting strict monthly deadlines.
• Good communication skills and a customer-oriented mindset.

Benefits in joining us:

• Complimentary daily staff meal
• Birthday leave and vouchers
• Holistic medical & insurance health benefits for staff
• Central location. Easy access to public transport

We regret that only shortlisted candidates will be notified.