Administration Manager

-       Provide step-by-step guidance to customers onproducts or services.

-       Respond to customer inquiries through variouscommunication channels, including in person, phone, email and live chat.

-       Address customer feedback and concerns withempathy and professionalism.

-       Handle a high volume of customer contacts whilemaintaining quality service.

-       Identify common customer issues and suggestimprovements to enhance the customer experience.

-       Sources, negotiates, and manages suppliers toacquire goods/services, ensuring quality, cost-effectiveness, and timelydelivery for organizational needs.

-       Focusing on strategic purchasing, cost control,risk management, inventory oversight, and strong vendor relationships tosupport operations.

-       Generate, verify, and send accurate invoices tocustomers, incorporating correct rates, service details, and supportingdocumentation.

-       Maintain client billing information, updatebilling software, manage financial records, and ensure data accuracy.

-       Event management for internal and external event for both offsite and onsite.