Job Objectives

• To be responsible handling day to day incident and problem management for Retail Banking & Cards. This including Retail Banking, Deposits, Loans, ATM, Card 3DS Authentication, FAST and electronic banking channels.
• Capable of running small initiatives with peers and production managers
• Demonstrated continuous Improvement achievements
• To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
• Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

• Responsible for day to day production incident support and inquiry from business users, operational users and customers via contact center
• Able to handle incident and problem in 24-hour roster basis
• Capable to perform analysis on production incidents for demand deduction
• Good in handling problem and able to have resolution in timely manner
• Critical examination of requirements and understanding of operations and new application systems.
• Create and modify procedures to solve problems considering technical capacity and limitations.
• Coordinate Problem and Change to production systems

Key Requirements

Must have :-

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Good knowledge of programming skills in RPG & Cobol
• Hands on experience in ALDON and technically proficient.
• Experience in AS400/iSeries database and operation system for at least 5 years.
• Experience in IT industry for any platform
• Having good knowledge in domain of Retail Banking & Cards
• Requires superior analytics and problem-solving skills. Experience in system architecture and design
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in English speaking & writing

Good to have :-

• ITIL (Information Technology Infrastructure Library) Foundation Certificate
• Broad knowledge of hardware, software and programming;

Essential Technical Skill :-

• Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.