Assistant IT Manager

Project Implementation and Management

• Assist in planning, coordinating and executing IT and digital projects including POS system, ERP enhancements, and customer engagement platforms.

• Gather business requirements from stakeholders, validate functional specifications and coordinate with system providers to deliver effective solutions.

• Lead or support system testing, pilot developments and user acceptance process to ensure smooth project delivery.

• Monitor progress, timelines and risks ensuring milestones are achieved within quality standard.

• Ensure change process flow is adhere into the system lifecycle, implementing and controlling processes to manage change requests

• Assist in preparation Functional, Technical and User Documentation

Day to Day Operation

• Supervise smooth and running daily IT system operation

• Provide day-to-day support for applications such as POS, ERP, CRM etc.

• Coordinate troubleshooting and provide application 1st level support, liaise with user and application vendor to resolve incident and recover service.

• System Monitoring and IT Reporting

• Perform installation, setup, configuration, migration, upgrading and testing of software applications, ensure auto-processes and integration runs smoothly and pro-actively initiate recovery for any failures arise

• Maintain accurate system documentation and ensure proper user training and operational handover for new implementations.

• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.

• Formulate a problem solving and decision-making approach to handle issues

• Define action and work plans to address the issues, prepare project status reports, incident summaries and change request for review

• Develop and implement a checklist for managing service delivery

• Backup support for Infrastructure as and when needed

• Ensure Enforcement of IT Asset Management

• Maintain and ensure IT Policy and Processes is enforced

• Support company’s events when required

• Any other duties as and when assigned
  

Requirements:

• Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.

• At least 3 year of working experience

• Project Management experience (preferred)

• Analytical, problem-solving, customer oriented, leadership, takes initiative

• Experience with functional specifications documentation, testing and conduct user training

• Able to propose and implement technical solutions to meet user needs

• Experience in Consulting Services, Problem Solving