Associate Servicing and Support Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Associate Servicing and Support Manager

In this role you will:

 Be working closely with Relationship Managers to acquire, manage and grow client relationships by providing a superior level of client servicing and client proximity. The successful candidate will be expected to:

• Support GNB to attain their strategic growth targets
• Laise with customers and internal stakeholders to ensure operational effectiveness and delivery of high service levels
• Liaise and follow up with Banking offices on inward/outward referrals and other operational matters
• Follow up and ensure timely preparation and receipt of loan, security and other documentation in line with the credit approvals and facilitate activation of facilities
• Participating in ad hoc projects relating to improving operation processes and customer experience
• Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
• Be adaptive to ongoing changes within the organization and support the implementation of the changes needed in the department

To be successful you will need:

• Preferably a diploma holder or graduate, with a strong desire to serve customers
• Working knowledge in commercial banking products and banking operations
• Excellent interpersonal, communication, telephone and customer servicing skills
• Strong learning ability and comfortable with learning
• Able to effectively interact with people at all levels and be a team player
• Possess lots of initiative, drive and pride in getting the job done the right way the first time

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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