Bank Call Centre #ESY

• Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)

• This position and the role to start would be to assist customers via Calls

• Support customer queries from other channels – In-person, Email, Live Chat etc.

• Manage escalations, complaints and feedback received

• Take ownership of client issues and follow through to resolution

• Participate in process improvement sessions and support delivery of client experience initiatives

• Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency

• Other ad hoc and general duties, and projects

• Meet the defined KPIs parameters consistently

• Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted