Business Support Analyst (QA)

Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst (QA) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Responsible for the efficient planning, automation, process improvements, and performance analysis of key operational functions across Asian teams ensuring service quality at scale;
• This role works cross-functionally with global stakeholders to translate business needs into effective operational and system solutions, supported by strong data analysis and reporting;
• Oversee and implement customer service quality assurance standards & operational processes;
• Push for process simplification, standardization and automation for Operation functions;
• Monitor operational tasks by developing tools and procedures to streamline work processes in a fast-paced environment;
• Drive discussions with stakeholders across our global operations to identify potential; opportunities to improve operational efficiency;
• Prepare, analyze, and recommend solutions that address the existing and potential opportunity areas across the organization;
• Implement and conduct trainings for new processes.

Requirements

• At least 4 Year(s) of working experience with Business process management and improvement;
• Basic query and data analysis using database platforms, including MS SQL Server;
• Willingness to learn, with a curious, and data driven mindset;
• Be highly collaborative as the role will work closely with other department members;
• Demonstrate high attention to detail with the ability to multi-task and follow-through;
• Ability to rapidly adapt to changing business needs and priorities.