Cash Management Hub Product Manager

Job Description

Existing Client Portfolio Management & Revenue Optimization:

• Proactively manage and strengthen relationships with the assigned portfolio of existing corporate and institutional (including NBFI) clients.
• Ensure timely and accurate completion of periodic Know Your Customer (KYC) reviews and ongoing client due diligence (CDD).
• Deepen client penetration by actively promoting and selling the full suite of online payment solutions, FX services, and sophisticated cash management products (e.g., liquidity management, virtual accounts, collections, disbursements).
• Identify opportunities to enhance fee-based income (non-interest income - NII/NIC) from existing clients through value-added services, transaction volume growth, and cross-selling.
• Monitor client profitability and develop strategies to improve non-interest revenue contribution.

New Client Acquisition & Business Development:

• Identify, target, and acquire new corporate and institutional clients (including NBFIs) for the bank's online payment, FX, and cash management solutions.
• Develop and execute targeted sales strategies to expand the client base and market share in Singapore.
• Structure compelling cash management proposals tailored to the specific needs of prospective clients.
• Drive significant new non-interest income (NII/NIC) streams from newly onboarded clients.
• Represent the bank at industry events and build a strong network within the corporate and institutional sector.

Departmental Admin Operations & Management:

• Conduct regular data analysis of product performance, client activity, revenue streams (especially non-interest income), and market trends to inform decision-making and strategy.
• Ensure accurate and timely daily position reporting and reconciliation related to cash management flows.
• Oversee key operational aspects of the Cash Management Centre, ensuring adherence to service level agreements (SLAs), risk controls, and compliance standards.
• Collaborate closely with Operations, Technology, Compliance, Risk, Sales, and Treasury teams to ensure seamless product delivery and client service.
• Contribute to the development and enhancement of cash management products and processes for the Singapore market.
• Prepare management reports and presentations on portfolio performance, business development activities, and market insights.

Requirements

• Bachelor’s or Master’s degree in Finance, Economics, IT, Business or related fields
• More than 3 years' of work experience in a FinTech companies, digital banking or corporate banking industry
• Strong verbal and written communication skills, fluency in English, proficiency in business Chinese (Mandarin) is essential to communicate with counterpart in China
• Integrated digital marketing and social media experience especially WeChat
• In-depth experience in financial services marketing, preferably at Corporate Digital Banking
• Project management experience, including measuring and monitoring results
• A focus on campaign management and strong digital marketing capabilities
• The ability to understand and simplify information to create clear, compelling communication
• Ability to handle and deliver on multiple priorities simultaneously
• Interest in and good understand of both traditional finance and Fintech markets
• Fintech and e-commerce industry knowledge is a plus
• Excellent consulting, writing, presentation and communication skills
• An independent thinker, yet an accountable, collaborative team player