Client Implementation & Service, Senior Associate

Job Description

Who we are looking for

To provide the highest level of client service to Clients' /Investment Managers’ Operation teams based in the Asia region, by effectively responding to their day-to-day queries. Candidate is responsible for the management of internal & external inquiries and assisting in the development of a full multi-level relationship with Client/Investment Managers.
Research and respond to all inquiries raised by the Clients' /Investment Managers’ Operation teams that would include enquiries on trade, cash, corporate events and market practices. The candidate should have the ability to coordinate with all State Street site offices to ensure timely resolution of issues. Develop good communication and interpersonal relationship with Clients' / Investment Managers’ Operation teams and to maintain the high level of service that is currently being provided to all the Clients' /Investment Managers’ Operation teams.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Services Manager, Client Delivery Manager you will

• Resolution of all types of queries raised by Client /Investment Manager operations’ teams

• Focus on building strong working relationships with global Client /  Investment Managers’ operations teams

• Provide accurate and timely responses to queries raised by Clients' / Investment Managers’ operations teams

• Research using internal and external sources to respond and resolve inquiries

• Liaise and maintain effective communications with internal and external contacts

• Proactively identify issues and escalate to appropriate parties for resolution

• Performs operational tasks as necessary

• Works with moderate guidance and accountable for individual and team results

What we value

These skills will help you succeed in this role

• Strong analytical and good organization skills

• Client Servicing skills with excellent communication and interpersonal skills

• Candidates must demonstrate ownership and initiative, be able to perform well under pressure and simultaneously handle multiple assignments.

• High attention to detail to ensure quality, completeness and accuracy of work.

• Demonstrated ability to work effectively both independently and in a team oriented environment.

Education & Preferred Qualifications

• Degree or Diploma holder with minimum 3 to 5 years' experience in financial operations / custody services

• Good knowledge of equities and bond settlement in Asian markets; portfolio valuation and corporate actions

Additional requirements

• Proficient in MS Word, Excel and PowerPoint

• Willing to work flexible and long hours and also during Singapore public holidays