Collection Executive

Job Summary

Ensure timely customer payments and maintain accurate financial records while supporting management with customer issue resolution and payment application processes.

Responsibilities

• Prepare and submit GIRO applications to banks and provide consistent updates to management and customers
• Review and submit required documents to banks for payment processing
• Verify and update payment records accurately and promptly
• Maintain up-to-date financial and customer records for audit and reporting purposes
• Conduct proactive follow-ups on outstanding payments via WhatsApp and phone calls to ensure timely collections
• Prepare calculations and documentation for customers who default on payments to support recovery efforts
• Assist hirers and dealers with early redemption processes for hire purchase accounts
• Manage debtors for Non-Performing Loan (NPL) accounts and coordinate processing of repossessed accounts
• Communicate effectively with customers to resolve payment and account issues, ensuring customer satisfaction

Preferred competencies and qualifications

• Diploma or degree qualification
• Minimum 2 years of accounting experience
• Ability to work collaboratively as a team player and demonstrate proactivity
• Strong organizational skills with meticulous attention to detail