B

Consumer Branch Customer Service Manager(Sales)

salary Salary :

$6,000 - 10,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Consumer Branch Customer Service Manager(Sales)

Job Responsibility:

  • Lead, mentor, and motivate a team of Relationship Managers to achieve the wealth management sales targets assigned by the head office while fostering a service-oriented customer experience.
  • Develop and implement departmental objectives aligned with the bank’s strategic goals, while optimizing workflows and ensuring regulatory compliance.
  • Maintain effective communication with business units, providing comprehensive support to ensure the smooth execution of related operations.
  • Advise business lines on critical organizational and human resources issues that impact management efficiency.
  • Ensure that all sales activities adhere to internal branch policies and external regulatory requirements.
  • Strengthen staff management and training programs to continuously improve the professional competencies and sales capabilities of wealth management advisors.
  • Manage new residential mortgage loan applications and provide ongoing service and relationship management for existing mortgage clients.
  • Build and maintain strong client relationships, promptly address customer complaints, and escalate complex issues to senior management as needed.
  • Perform other duties as assigned by management.

Job Requirements:

  • Bachelor’s degree or above from well known university.
  • Minimum of 5 years of related experience.
  • Strong analytical skills, excellent communication and coordination abilities, proven leadership and team management skills, strong risk control awareness.
  • Strong business acumen, with a deep understanding of financial markets and products.
  • Language Proficiency: Proficient in both spoken and written English and Chinese so as to serve Chinese speaking customers.
  • Must pass the following CMFAS paper:
    Module 1B -Rules and Regulations for Dealing in Securities (Non SGX-ST members)
    Module 5 -Rules and Regulations for Financial Advisory Services
    Module 6 -Securities Product and Analysis
    Module 6A -Securities and Future Product Knowledge
    Module 8 -Collective Investment Schemes
    Module 8A -Collective Investment Schemes II
    Module 9 -Life Insurance and Investment – Linked Policies
    Module 9A -Life Insurance and Investment – Linked Policies II
    Certificate in Health Insurance
    Original job Consumer Branch Customer Service Manager(Sales) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
    Share Job
    Share Job

    About the Company

    BANK OF CHINA LIMITED

    A Foreign Bank, established in China

    Read more about the company

    Auto-Apply to Similar Jobs with your AI JobCopilot

    thunder icon Auto-Apply with AI
    💰

    Accounting / Finance Salaries

    Similar Jobs in Singapore

    GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

    Mobile Apps

    Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.