Data Centre Resident Technician (Rack / Stack, Cabling, Banking)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire Data Centre Resident Technicians to support Data Center operations / projects for our client in Singapore which is a leading global investment bank.

Responsibilities:

Hardware Support

• IMAC - Installations, move, add, change, decommission of IT equipment (networks, servers, networks, storage, backup devices and hardware)
• Coordination of disposal of decommissioned hardware
• Connect and disconnect cable patches to equipment in data center
• Hardware break fix support – installation of parts, reseat module, SFP module replacement, HDD / memory replacement
• Physical / visual inspection
• Provide onsite support during power down / up activities
• Troubleshooting of issues for IT equipment
• Receive delivery or arrange for delivery
• Arrange return of RMA parts to vendors
• Support network equipment RMA
• Perform end to end cable patching
• Coordinate with vendor for cable patching and support procurement
• Perform cable tracing for cable removal activity
• Perform cable removal request
• Perform rack and stack for all the network equipment or non-networking equipment purchase

Inventory Management

• Management of data center inventory records (list of devices installed in IT facilities, spare parts and storage Rooms)
• Perform regular asset inventory accuracy inspection
• Inventory/documentation updates for new installation of structured cabling and cabling material
• Capacity management (space, power, cooling, cable material, patch panel port, and open frame port availability)
• Update Inventory portal with accurate information patch panel inventory including open frame port inventory and cabling material availability

Facility Support

• Vendor escort / supervision

Others

• Change management process
• Support physical access control and processes
• Support and follow the incident management process
• Data center access request management
• Provide regular reporting on progress as required (i.e. move, change, support request tickets, change tickets, etc.)
• Support procurement processes
• Regular reporting, maintain, develop and improve reporting capabilities
• Provide support regionally in countries and locations managed by APAC data center services team

Requirements

• Min of 2 years of working experience in data center
• Good understanding and knowledge in data cabling, i.e. structured cabling and patching
• Good level of experience with inventory management
• Good level of experience with supporting change and incident management
• Good level of experience with project coordination
• Good documentation skills and record keeping
• Experienced in hardware support, breakfix and troubleshooting
• Ability to respond to issues and provide timely update, and escalation
  

Good-to-Have Requirements

• Professional certification would be good but not mandatory i.e. CCNA, MSCE, etc.