Day 2 System Engineer

Job Requirements

Overview

We are seeking a highly motivated and technically strong

Software System Engineer

to support the Day 2 operations, maintenance, and enhancement activities for IT Project. The candidate will be responsible for ensuring the stability, reliability, security, and operational readiness of mission-critical systems in a 24/7 operational environment.

The ideal candidate should possess strong hands-on experience in DevOps, middleware/platform support, container technologies, CI/CD pipeline management, troubleshooting, deployment automation, and production support operations.

Key Responsibilities:

Day 2 Operations & Support

Provide Day 2 operational support for mission-critical applications and platform services. 

Perform incident investigation, troubleshooting, root cause analysis (RCA), and issue resolution. 

Support production deployment activities, rollback activities, and post-deployment verification. 

Monitor system health, application performance, logs, and operational alerts. 

Work closely with Day 1 support teams, infrastructure teams, software developers, cybersecurity teams, and project stakeholders. 

Support system recovery, disaster recovery (DR), and business continuity activities. 

Participate in standby support and after-office-hour support activities when required. 

Ensure compliance with operational procedures, governance, and security policies. 

CI/CD & DevOps Engineering

Build, maintain, and optimize CI/CD pipelines for:

Source code management and branching strategy 

Code Quality Scanning 

Static Application Security Testing (SAST) 

Software Composition Analysis / Dependency Scanning 

Container Image Vulnerability Scanning 

Automated Build & Packaging 

Containerization of applications 

Automated Testing Integration 

Deployment File Generation 

Release Management & Deployment Automation 

Container & Platform Management

Deploy, configure, and manage containerized applications using: 

Docker 

Podman 

Kubernetes 

Support application deployments for: 

React applications 

Node.js applications 

Spring Boot applications 

Perform container troubleshooting, performance tuning, and resource optimization. 

Support Kubernetes cluster operations, deployment configurations, secrets management, ingress configuration, and scaling activities. 

System Engineering & Administration

Maintain middleware and application platform configurations. 

Support Linux and Windows server environments. 

Perform system patching, configuration updates, and preventive maintenance activities. 

Manage environment configurations across DEV, SIT, UAT, and Production environments. 

Support certificate renewal, configuration management, and secure connectivity setup. 

Maintain deployment scripts, automation scripts, and operational tools. 

Monitoring & Reliability Engineering

Configure and maintain monitoring dashboards, alerts, and health checks. 

Monitor system availability, application performance, and resource utilization. 

Support log analysis and troubleshooting using centralized logging tools. 

Identify proactive improvement opportunities to enhance operational stability and reliability. 

Documentation & Compliance

Prepare and maintain: 

System architecture documentation 

Deployment procedures 

Operational runbooks 

Troubleshooting guides 

SOPs and technical reports 

Support audit activities, security compliance reviews, and operational assessments. 

Qualifications & Experience

Educational Qualification

Diploma or Bachelor’s Degree in: 

Computer Science 

Information Technology 

Software Engineering 

Computer Engineering 

Or related disciplines 

Experience Requirements

Minimum 3 years of relevant working experience in: 

Software system engineering 

DevOps engineering 

Application support 

Production support 

Platform/system administration 

Experience supporting enterprise or mission-critical systems is highly preferred. 

Experience in government or large-scale enterprise environments will be an advantage. 

Technical Skills & Competencies

Mandatory Technical Skills

Strong knowledge of: 

Linux administration 

Application deployment and troubleshooting 

CI/CD pipeline implementation 

Container technologies and orchestration 

Hands-on experience with: 

GitLab CI/CD 

Jenkins 

Docker 

Podman 

Kubernetes 

Git 

Familiarity with: 

React 

Node.js 

Spring Boot 

Scripting & Automation

Experience in scripting and automation using: 

Bash 

Python 

PowerShell 

Shell scripting 

Monitoring & Observability

Experience with monitoring and observability tools such as:

eG Enterprise 

Prometheus 

Grafana 

Nagios 

Zabbix 

Database Knowledge

Understanding of database technologies: 

SQL databases 

NoSQL databases 

Basic database troubleshooting and query knowledge preferred. 

Security & Compliance

Understanding of: 

Secure system hardening 

Cybersecurity best practices 

Vulnerability management 

Secure CI/CD practices 

Certificate and secret management 

Preferred Skills

Candidates with experience in the following areas will have an added advantage:

VMware or virtualization technologies 

Kafka or messaging technologies 

API integrations and middleware support 

High Availability (HA) and Disaster Recovery (DR) environments 

Government project operational support 

ITIL incident/problem/change management processes 

Container security and image scanning tools 

SonarQube or code quality tools 

Soft Skills

Strong analytical and problem-solving skills 

Good communication and stakeholder management abilities 

Ability to work independently and under pressure 

Strong teamwork and collaboration mindset 

Good documentation and reporting skills 

Ability to support operational incidents in a fast-paced environment 

Working Environment

24/7 operational support environment 

May require standby support and after-office-hour deployment support 

Collaborative environment involving infrastructure, cybersecurity, application, and operations teams