Director - Private Wealth Assistant Relationship Manager

Key Responsibilities:

• Assist PWG front office (Relationship Managers and Assistant Relationship Managers) and lead Assistant Relationship Managers (ARMs) re, transactional activity, client onboarding, account setup/maintenance, client offboarding and related tasks. Coordinate onboarding activity centrally together with the Client Onboarding and Lifecycle Management Lead
• Prepare, maintain, and organize client lifecycle management materials (training, checklist, guidelines), contributing also to NPC proposals, and ad-hoc information requests.
• Respond promptly to client queries and coordinate internal / external follow-ups.
• Support client onboarding pipeline prioritization, ensuring timely and accurate execution of client onboarding and account refresh activity
• Help identify process efficiency opportunities and assist in change initiatives.
• Develop, implement, and monitor key controls for processes owned by the ARMs and the Client Onboarding and Lifecycle Management teams
• Ensure compliance with regulatory requirements, Suitability, Tax, KYC, and AML checks.
• Maintain updated client records and manage information in CRM systems.
• Collaborate with internal teams such as investment, product, and operations to deliver seamless client service.
• Assist in planning and coordinating intra and cross departmental training regarding Client Onboarding and Lifecycle Management requirements

Qualifications:

• Bachelor’s degree in Finance, Business, Economics, Law or related field.
• At least 10 years of experience in banking, wealth management, or financial services.
• Good understanding of financial products and market dynamics.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with regulatory standards and compliance processes.
• Proficiency in Microsoft Office and CRM tools.
• Fluency in English, Cantonese, and Mandarin is required due to the role’s need to communicate effectively with clients who speak these languages
• Relevant certifications (e.g. CACS 1, 2) are advantageous.

 Skills & Attributes:

• Client-focused with a proactive mindset
• Ability to manage multiple tasks efficiently
• People Leadership Experience
• Strong teamwork and collaboration skills
• Analytical and problem-solving capabilities
• High integrity and professionalism