Director- Strategic Programs & Operations

Skills and Competencies

• Strategic mindset with the ability to translate organizational objectives into executable programs and measurable outcomes
• Strong program and project management capabilities, including governance, cadence setting, KPI tracking, and cross-functional coordination
• Advanced analytical, financial, and problem-solving skills, with strong attention to detail and root cause analysis capability
• Demonstrated ability to manage ambiguity, prioritize competing demands, and deliver results in a fast-paced, matrixed organization
• Strong analytical and business skills, with the ability to develop and implement strategic plans, and drive change and improvement initiatives
• Effective communicator, both verbally and in writing, with internal and external stakeholders
• Ability to build strong relationships with stakeholders across diverse backgrounds and jurisdictions
• Ability to collaborate and coordinate effectively across all levels within the organization
• Highly organized and detail-oriented; demonstrated ability to effectively manage multiple projects
• Self-motivated and capable of working independently and as part of a team in a fast-paced, deadline-driven environment
• Proficiency in PowerPoint, Excel
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use. 

Education

• Bachelor’s degree in Business, Finance, Economics, or a related field; advanced degree preferred

Responsibilities

This role partners closely with the General Manager and his Senior Leadership Team to drive strategic execution, operational excellence, and organizational alignment across the Moody’s Analytics Sales organization.

• Support strategic initiatives across Sales, including ownership of leadership meetings, all-hands forums, pipeline reviews, and customer health discussions
• Develop, communicate, and implement strategic growth initiatives and processes
• Lead analysis of new sales strategies
• Plan and execute strategic projects to enhance market relevance and positioning
• Support the General Manager of Moody’s Singapore in managing sales organisation and office-wide activities
• Represent the firm in external engagements as required
• Provide support and oversight for a wide range of strategic, such as APAC strategy presentations, financial reporting and assessment, and senior management activities
• Define and evolve the Sales organizational structure and operating model to support growth and efficiency
• Manage headcount planning and recruiting activities in partnership with the Talent Acquisition team
• Coordinate with internal stakeholders to align on shared goals and ensure the successful execution of cross-functional initiatives
• Develop and coordinate materials for senior leadership, including board presentations, offsites, townhalls, and internal and external communications
• Support people development initiatives, including diversity and inclusion efforts across the organization
• Lead planning for and integration of acquisitions within the Sales operating model
• Establish and lead Sales enablement practices for Operating Units, including tools, processes, and best practices
• Define, implement, and monitor Sales programs including forecasting, pipeline management, commission processes, territory deployment, and sales targeting
• Oversee forecasting management and coordinate forecasting cadence across Sales leadership
• Lead confidential, time-sensitive, and high-impact special projects on behalf of the Sales General Manager
• Sponsor and lead continuous improvement initiatives, including the development of new operational, data, and reporting processes
• Evaluate current processes, emerging technologies, and industry trends to promote a culture of continuous improvement

About the Team

The Sales Strategic Programs team partners with senior leaders across Moody’s Analytics to drive strategic alignment, operational rigor, and execution excellence. Working closely with regional and global counterparts, the team serves as a connective layer across Sales, enabling consistent execution of strategic priorities while supporting leaders in achieving sustainable growth and organizational impact.