Head, Corporate Services

Job Scope;
Financial Management & Corporate Governance

• Lead the organisation's financial planning, budgeting, forecasting and reporting processes.
• Oversee the full spectrum of finance operations, including hands-on bookkeeping, monthly financial closing and management reporting.
• Manage cash flow, annual audits and ensure compliance with statutory, regulatory and financial reporting requirements.
• Prepare financial reports, analysis and Board papers to support strategic decision-making by senior management and the Board.
• Serve as the organisation's appointed Data Protection Officer (DPO), ensuring compliance with the Personal Data Protection Act (PDPA) and promoting sound data governance practices.

Strategic Planning & Organisational Development

• Support the development and execution of the organisation's strategic plans and corporate initiatives.
• Drive continuous process improvement and digital transformation projects to enhance operational efficiency and service delivery.
• Develop, review and implement organisational policies, Standard Operating Procedures (SOPs) and internal controls to strengthen governance, accountability and operational effectiveness.

Grants & Funding Management

• Oversee the administration of government grants and other funding programmes, ensuring compliance with funding requirements and reporting obligations.
• Coordinate grant applications, claims, utilisation reports and submissions to funding agencies.
• Support donor engagement initiatives by providing financial and operational information required for funding sustainability and accountability.

Human Resource Management

• Oversee recruitment, onboarding, staff administration and offboarding processes.
• Support workforce planning, performance management, employee engagement and staff development initiatives.
• Ensure compliance with employment legislation, HR policies and best practices.
• Oversee staff training, compensation and benefits administration while promoting a positive workplace culture.

Information Technology & Systems Management

• Oversee the organisation's IT infrastructure, enterprise systems and cybersecurity initiatives to ensure secure and reliable operations.
• Manage business platforms including Microsoft 365, Document Management Systems (DMS), CorpPass and access control systems.
• Coordinate IT enhancement projects and manage relationships with external IT vendors and service providers.
• Lead digitalisation initiatives that improve operational efficiency and support the delivery of organisational services.

Operations & Administration

• Oversee office administration, procurement activities and facilities management to ensure smooth day-to-day operations.
• Manage vendor relationships, service contracts and procurement processes.
• Ensure compliance with workplace safety requirements, business continuity planning and operational risk management.

Leadership & Team Management

• Lead, mentor and develop the Client Services and Corporate Services teams to achieve organisational objectives.
• Provide coaching, guidance and performance management to support employee growth and capability development.
• Foster cross-functional collaboration and cultivate a positive, high-performing organisational culture.
• Act as a strategic business partner to senior leadership by providing recommendations on corporate, financial and operational matters.

Requirements:

• Bachelor's Degree in Business Administration, Finance, Information Systems or a related discipline.
• Minimum 8–10 years of relevant experience in corporate services, finance, operations or organisational management.
• At least 5 years of leadership experience managing teams and cross-functional operations.
• Experience within the social service, healthcare or non-profit sector will be an advantage.
• Experience in grant management, corporate governance and regulatory compliance is highly desirable.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411